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cameront2125600
Level 2
June 5, 2020
Solved

Cannot publish segment to experience cloud via workspace

  • June 5, 2020
  • 4 replies
  • 4627 views

Hi, 

 

I have all of the prerequisites listed to have experience cloud:

https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/seg-publish.html

 

I have on this enterprise Adobe Target and Adobe Analytics, and A4T. Additionally I have admin access, the report suites are set up, I even can see the check box indicating I can publish to experience cloud. But when I try to publish, and save, a segment in workspace, I get an error. I would create a support ticket but creating a ticket makes an error occur too!

 

Has anyone run into this? Does this organisation need Adobe Audience Manager to accomplish this?

 

Thanks,

 

Cameron Tarle

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    Best answer by isinha

    Hi @cameront2125600 ,

    Not sure if this was addressed. However, it looks like the Shared Profile hasn't been enabled for the report suite. This process basically creates a folder for each data source in Adobe Audience Manager which is required to publish segments from Analytics to Experience Cloud.

    The setting can be enabled internally by Adobe and the Adobe Client Care can do it easily.

    I hope this helps!

    4 replies

    C
    cameront2125600Author
    Level 2
    June 9, 2020
    Do I need to enable server side forwarding? I may have missed that.
    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    June 9, 2020

    Maybe it was a temporary issue. Could you try again and share a screenshot if the error persists?

      C
      cameront2125600Author
      Level 2
      June 9, 2020
      Hi Andrey, still persisting. Shared a screenshot. Code is: 7cafe67a-86e7-40f3-9b83-df9742eb8513
      I
      Adobe Employee
      isinhaAdobe EmployeeAccepted solution
      Adobe Employee
      June 15, 2020

      Hi @cameront2125600 ,

      Not sure if this was addressed. However, it looks like the Shared Profile hasn't been enabled for the report suite. This process basically creates a folder for each data source in Adobe Audience Manager which is required to publish segments from Analytics to Experience Cloud.

      The setting can be enabled internally by Adobe and the Adobe Client Care can do it easily.

      I hope this helps!

        I
        Adobe Employee
        isinhaAdobe Employee
        Adobe Employee
        June 15, 2020
        Let me know if that helps.
        jantzen_b
        Adobe Employee
        jantzen_bAdobe Employee
        Adobe Employee
        September 16, 2020
        Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?
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