Can´t Login through Click Map add-on - What could be wrong?

Avatar

Avatar

carlosv82743484

Avatar

carlosv82743484

carlosv82743484

18-05-2017

Hello forum! I´ve downloaded Click Map and installed the add-on on Firefox but when I try login in with my credentials it tells me either the username or password are wrong. The thing is, I use those same credentials and can log in to Adobe Analytics with no problem. What could be the reason my log in ins´t being recognized with Click Map??

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

hyderziaee

Employee

Avatar

hyderziaee

Employee

hyderziaee
Employee

18-05-2017

The release notes are here: https://marketing.adobe.com/resources/help/en_US/whatsnew/

You can also subscribe to it for notification: https://campaign.adobe.com/webApp/adbePriorityProductSubscribe

The releases happen every month, usually on third Thursday of the month.

-Hyder

Answers (6)

Answers (6)

Avatar

Avatar

andreas48314636

Avatar

andreas48314636

andreas48314636

06-06-2017

Awesome, thank you!

Avatar

Avatar

hyderziaee

Employee

Avatar

hyderziaee

Employee

hyderziaee
Employee

06-06-2017

The release is happening earlier. It is on the 8th in two days and the fix for ClickMap is present in it.

-Hyder

Avatar

Avatar

andreas48314636

Avatar

andreas48314636

andreas48314636

06-06-2017

Hi Hyder, do you know if there will be a release on 6/15? If so, do you know if the Click Map fix will be included in that release? Thanks!!

-Andrea

Avatar

Avatar

carlosv82743484

Avatar

carlosv82743484

carlosv82743484

18-05-2017

Hi Hyder! Thanks for clearing up the air for us. Any idea how long till the next release? Will Adobe clients be notified?

Avatar

Avatar

hyderziaee

Employee

Avatar

hyderziaee

Employee

hyderziaee
Employee

18-05-2017

HI Carlos and Andrea, 

The issue is a known one and the engineering has fixed it. The fix was supposed to be rolled out today.

However, the release has been postponed due to other factors. This may be fixed in the next release. 

-Hyder

Avatar

Avatar

andreas48314636

Avatar

andreas48314636

andreas48314636

18-05-2017

Hello! I am also having trouble with ClickMap. I reinstalled it and am still experiencing problems. It's either not recognizing my login credentials like you said or not even doing anything when I click the Login button.