I work for a car rental company and we allow for bookings to be amended online. Currently we actually have a way of splitting out if an transactionID is "New" or "Modified" and in an evar. Before I spec this in to our development team I am keen to know from either someone in the travel sector if they have successfully implemented this solution or an Adobe expert if Adobe can handle negative units? I know it can handle negative revenue but need to check units.
My goal is the following:
Customer journey scenario
1) Customers Places Initial Booking
Reservation Number: ABC123
Group A Car - Price EUR 100
Insurance - Price EUR 20
2) Customer Returns and Modifies Booking (ABC123)
Changes the Car to a Group B Car (120 EUR) which in turn increases the insurance to EUR 22
Would the following work?
1) Places Initial Booking
TransactionID = ABC123|0
Product: Group A Car | 1 Unit | EUR 100
Product: Insurance | 1 Unit | EUR 20
EVARX: New Booking
2) Returns and Modifies booking (ABC123)
TransactionID = ABC123|1
Product: Group A Car | -1 Unit | EUR -100
Product: Insurance | -1 Unit | EUR -20
Product: Group B Car | 1 Unit | EUR 120
Product: Insurance | 1 Unit | EUR 22
EVARX: Modified Booking
Looking at the 2 Reservations we would see:
EUR 120 in car revenue
EUR 22 in insurance revenue
Whilst we would also be able to see the upsell revenue with the EVAR applied to show:
EUR 20 in car revenue
EUR 2 in insurance revenue
Long story short - has anybody used negative units in Adobe Analytics?
If so, then this solution should work for modified reservations.