Analytics Users & Assets vs the Admin Console Users

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tmhurst88

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tmhurst88

tmhurst88

26-11-2019

Hi there,

We have several people that have left the business since we implemented Adobe Experience Cloud. We have removed their accounts/product access/details through the Admin Console, however, all users still appear in the User list within Analytics (Admin > Analytics Users & Assets). It's not that they've all been removed a week ago and are still appearing, some were removed months ago and are still listed as users in Analytics.

Why would this be happening? Do we need to remove them from here too? Would the user still be able to access Analytics in this scenario?

Lastly, does this happen for any other products in the Experience Cloud stack that anyone knows of?

Cheers,
Tahni

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srola

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srola

Employee

srola
Employee

03-12-2019

They wont be able to directly access Analytics as the legacy authentication has been disabled for Analytics and each user will have to login through Experience Cloud to get to Analytics.