Analytics Users & Assets vs the Admin Console Users

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tmhurst88

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tmhurst88

tmhurst88

26-11-2019

Hi there,

We have several people that have left the business since we implemented Adobe Experience Cloud. We have removed their accounts/product access/details through the Admin Console, however, all users still appear in the User list within Analytics (Admin > Analytics Users & Assets). It's not that they've all been removed a week ago and are still appearing, some were removed months ago and are still listed as users in Analytics.

Why would this be happening? Do we need to remove them from here too? Would the user still be able to access Analytics in this scenario?

Lastly, does this happen for any other products in the Experience Cloud stack that anyone knows of?

Cheers,
Tahni

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tmhurst88

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tmhurst88

tmhurst88

01-12-2019

Thanks for this quick response. You said it doesn't mean that their Analytics account gets deleted, so that means they could still access Analytics directly if their account remained in Analytics but not in the Admin Console?