Analytics Users & Assets vs the Admin Console Users

Avatar

Avatar

tmhurst88

Avatar

tmhurst88

tmhurst88

26-11-2019

Hi there,

We have several people that have left the business since we implemented Adobe Experience Cloud. We have removed their accounts/product access/details through the Admin Console, however, all users still appear in the User list within Analytics (Admin > Analytics Users & Assets). It's not that they've all been removed a week ago and are still appearing, some were removed months ago and are still listed as users in Analytics.

Why would this be happening? Do we need to remove them from here too? Would the user still be able to access Analytics in this scenario?

Lastly, does this happen for any other products in the Experience Cloud stack that anyone knows of?

Cheers,
Tahni

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

srola

Employee

Avatar

srola

Employee

srola
Employee

03-12-2019

They wont be able to directly access Analytics as the legacy authentication has been disabled for Analytics and each user will have to login through Experience Cloud to get to Analytics.

Answers (3)

Answers (3)

Avatar

Avatar

KDSingh14

Avatar

KDSingh14

KDSingh14

28-11-2019

Hi Tahni,

If you have removed all access from Admin console then users cannot access Analytics. However, if you want users should not be seen in the Anaytics user management as well, then you have to remove the users from there as well.

You can go into

Admin-> User Management (legacy).

Select the users you want to delete

Delete Button the top will be highlighted

Then click delete

users will not be seen in Analytics user management.

regards

karandeep Singh

Avatar

Avatar

tmhurst88

Avatar

tmhurst88

tmhurst88

01-12-2019

Thanks for this quick response. You said it doesn't mean that their Analytics account gets deleted, so that means they could still access Analytics directly if their account remained in Analytics but not in the Admin Console?

Avatar

Avatar

srola

Employee

Avatar

srola

Employee

srola
Employee

27-11-2019

Removing the users from Admin Console dont mean that their Analytics Account would get deleted. These are two separate entities. You will have to delete the Analytics Accounts explicitly as well.

This is how it works currently.