Analytics Report Builder Constantly Failing Today

Forum|Forum|3 years ago
July 4, 2022
2 replies
3175 views

Hi

Is anyone else having issues with the Excel plug in Report Builder today? I'm trying to refresh a couple of reports with over 100 queries each, but if I try to do more than one or two at a time it crashes with a "A system level error has occurred" message. It's usually fine and I can run the whole thing in one go.

I'm also getting "Your session has expired" fairly regularly.

This has made what should have been a 20 minute job take three hours so far (and I'm only about 3/4 done

Analytics

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Best answer by Jennifer_Dungan

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

Jennifer_Dungan

Community Advisor and Adobe Champion

I'm also having issues.. I'm logging a P2 Ticket with Adobe Support, I suggest you do the same.

Jennifer_Dungan

Accepted solution

Community Advisor and Adobe Champion

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

B

Ben_StepAuthor

Level 3

did you have any success running your RB reports yet?

Hi @rbertolini

Yes, I was able to run them successfully on Tuesday.

R

rbertolini

anyone still having issues? We have been trying to run a monthly report for days with no success. Keep getting the pop-up "Report Builder - Refreshing Report. Processing request with no dependencies. Retrieving data" and it spins for HOURS with no results.

Jennifer_Dungan

Community Advisor and Adobe Champion

I was able to run mine... but I did have to close and reopen Excel (if you left Excel open something may be cached?)

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