All requests disappeared

DOMDOM4343

30-06-2020

Hello,

 

I have been creating a dashboard on excel based on many report builder requests.

After days of work, the data and graphs are still displayed,

however all report builder requests have disappeared.

 

How does this happen?
Is there anything I can do to fix this?

the add-in itself is still shown and I can log in.


It is very harsh to see almost a week of hard work disappear without reason.

 

Hope you can help,

DOM

Accepted Solutions (0)

Answers (2)

Answers (2)

Khurshid_Alam

Employee

30-06-2020

Sometimes when saving a workbook in a lower version of Excel can corrupt the file. That can also cause the Report Builder requests to disappear. You may consider recreating the requests.

kainth

30-06-2020

@DOMDOM4343Apologies for the inconvenience caused. Based on my understanding, the report builder requests shouldn't disappear automatically. However, in your case you have mentioned that the report builder requests has disappeared automatically. So, I will suggest you to please raise this issue to the Client Care team.

Meanwhile, if you have already scheduled the report builder request then I will suggest you to use that scheduled file & you can use that report builder report going forward.

 

Please let me know if you have any further questions.

 

Regards,

Abhinav