Advertising Analytics throws error for authentication token

alv123456 16-11-2018

ERROR

EXTERNAL_API_ERROR: Unable to Create/update AMO search account for imsOrgId = xxxxxxxx@AdobeOrg, globalCompanyKey = xxxxxxx, amo_user_id = xxxx, error code = ACCT002 due to external api error. Error message returned by AMO search account api= 'AMO does not support Manager Account'

I receive this error when I try to save a new Advertising Analytics account in Adobe Analytics. Did some research, I do not use an MCC account, it is a normal gmail account.

Any ideas? How can I debug this?

The Gmail Account has access to other Adwords accounts as well (but it is not a MCC account!)

The Gmail account has "Standard" rights in Adwords (no Admin)

Accepted Solutions (1)

Accepted Solutions (1)

ursboller
MVP
16-11-2018

according to adobe customer support you best create a new google ads user with just access to one ads account (not an mcc account). so basically one user for each ads account. as far as I understand this is not an issue from adobe rather a restriction of google... but I hope Adobe is working on asolution.

therefore add a new user to your ads account and try accessing within advertising analytics using the new user.

remark: I created a bunch of email aliases just for this...

Answers (4)

Answers (4)

ursboller
MVP
19-11-2018

Hi alv123456

Adobe is working behind the scenes to get access for MCC accounts, ETA unknown. As far as I know this is a problem from google side, not Adobe. So hopefully they find a solution for use cases like yours (and mine)