Adobe Report Builder Not Launching

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NickHockin

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NickHockin

NickHockin

21-07-2020

Hi Guys,

 

I downloaded the report builder a couple of weeks ago and it all worked fine, however now when i start excel and try and access the builder through the add-ins ribbon the sign in screen does not appear and the sheet continues to load with the only other window opening being but it never progressing from there. 

adobe report builder issue.JPG

Has anyone experienced this and if so found a solution? 

 

Thanks,

Nick

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ishans52004352

Employee

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ishans52004352

Employee

ishans52004352
Employee

21-07-2020

Hi @NickHockin ,

Can you please try the following:

1) What is the default browser? Are you able to access Analytics in the default browser? You may want to try deleting cache/cookies of the default browser and see.

2) Can you please try upgrading your RB version and see if that works?

3) Are you on VPN? If yes, can you please try accessing outside VPN network or on a different network?

Thanks!