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SOLVED

Adobe Report Builder login error

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Level 1

Hi!

 

Everytime I try to log in to Adobe Report Builder through Excel,

due to authentication reason it says I can not login.

(please check the image I attached right below)

image1.PNG

 

 

I have checked my name was registered on the list

(Adobe Analytics > Admin > company settings home)

imag2.PNG

I have no clue why I cannot use Adobe builder through excel.

 

Can anyone help me with this?

1 Accepted Solution

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Correct answer by
Level 1

Thanks for your reply but I already tired.

View solution in original post

3 Replies

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Level 3

Hi @seonj 

Please check if you have access for Tools >> Report Builder . Also try login to experience cloud and use the same credentails to login to report builder as mentioned in the link below:

https://experienceleague.adobe.com/docs/analytics/analyze/report-builder/report-builder-setup/login....

 

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Correct answer by
Level 1

Thanks for your reply but I already tired.

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Employee

Hi @seonj, Have you updated to the latest version of Report Builder? Can you once uninstall current RB, and then reinstall the latest one?