Adobe Omniture, not all tracking codes are tracking

robertschofield 28-06-2017

Hello All,

I was first made aware of this problem several months ago. Apparently not all of the tracking codes are tracking correctly if they are tracking at all. For example, I have the shortened link: http://lnv.gy/2tPvHPU which expanded is 'http://www3.lenovo.com/ca/en/landingpage/promotions/weekly-sale/lenovo-laptops/?ls=LWY_18Q1_CA_RMALL...

According to this link, I should see ca:lenovosocial:lbkifr in the list of tracking codes. I do not. Why?

Any insight would be greatly appreciated, as this has been an ongoing problem, and no one knows what do do about it.

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hyderziaee
Employee
28-06-2017

Hi Robert,

The URL parameter CID is not set correctly. It should have been appended to the URL using a '&', however, it was done using '?'

Here is the URL broken up in parts by different parameters

http://www3.lenovo.com/ca/en/landingpage/promotions/weekly-sale/lenovo-laptops/

?ls=LWY_18Q1_CA_RMALL_ALL_ALL_MED_BN_TwitterAlwaysOn

&sf=70114000002OH6h

&elqCampaignID=3440

?CID=ca:lenovosocial:lbkifr

&linkId=38955463

The first parameter in the URL should start with '?', after that each parameter needs to be separated by '&'

You can also check from the console

1240043_pastedImage_15.png

You can see that the CID value is not being treated as a separate parameter but a part of the previous parameter 'elqCampaignID'

Now try changing the second '?' in the URL to '&', and you should be able to track it correctly

http://www3.lenovo.com/ca/en/landingpage/promotions/weekly-sale/lenovo-laptops/?ls=LWY_18Q1_CA_RMALL...

http://www3.lenovo.com/ca/en/landingpage/promotions/weekly-sale/lenovo-laptops/?ls=LWY_18Q1_CA_RMALL...