Adobe Analytids Data Incomplete

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stevenb77962023

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stevenb77962023

stevenb77962023

23-11-2020

We are using Adobe Launch to send data to Adobe Analytics.
The Analytics data is incomplete.

It appears that not all the data is reaching Adobe Analytics (Adobe reporting significantly less visits and pages viewed than Google Analytics):
Nov 10-16 Google Analytics Adobe Analytics Delta
Users - Visitors: 3829 2678 43%
Sessions -Visits: 4788 3285 46%
Pageviews: 23862 10374 130%
Pageviews/Session: 4.98 3.16

The Adobe Launch embed code includes the “async” attribute (for asynchronous loading), so the page load will be faster.

What can we do to ensure that ALL Adobe Analytics data is collected and sent without affecting page load speed?

Note:

While have carefully (and repeatedly) followed the directions for contacting Adobe Customer Care to resolve this, they have been completely unresponsive for over a week, so we are hoping someone (anyone?) might have some thoughts on how to resolve this.

 

Please advise.

 

Thanks

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