Adobe analytics not tracking after android update

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cu_-_rajip68628

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cu_-_rajip68628

cu_-_rajip68628

05-08-2019

Hi There,

We are using Adobe Mobile SDK 4.17.2 to implement adobe analytics in android. After the implementation, all the user actions are being tracked only after a fresh installation, where as in case the application has been updated from the playstore, the user information is not getting tracked. Can someone help us with identifying the cause?

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Answers (3)

Answers (3)

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ashokkumarm

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ashokkumarm

ashokkumarm

06-08-2019

Hi,

Previous version of Adobe Android Mobile SDK 4.17.6 have the issue with capturing visitors ID, same has been fixed in Adobe Android Mobile SDK 4.17.6.

1807844_pastedImage_0.png

Please find the details of versions and their updates in below link,

https://github.com/Adobe-Marketing-Cloud/mobile-services/releases?after=v4.18.4-iOS

Regards

Ashok

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kc2cheng

Employee

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kc2cheng

Employee

kc2cheng
Employee

19-09-2019

Hi,

To investigate, can we get more information:

1.  Was the app using a earlier version of the Adobe Mobile SDK before 4.17.2?

2.  Does it happen in all Android devices or specific Android version?

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cu_-_rajip68628

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cu_-_rajip68628

cu_-_rajip68628

06-08-2019

Thank you for the reply, but the issue is not specific to Visitor ID, mentioned but it is not tracking any of the details when updating the application from Playstore. But the same is working fine after uninstall and install of the application.