Adhoc Analysis Not Launching

andrew_r-GrfLbX

06-05-2016

We are unable to use Ad-Hoc Analysis at all, keep getting the following error:

Java Web Start 11.60.2.27 Using JRE version 1.8.0_60-b27 Java HotSpot(TM) 64-Bit Server VM User home directory = C:\Users\s525702 ---------------------------------------------------- c:   clear console window f:   finalize objects on finalization queue g:   garbage collect h:   display this help message m:   print memory usage o:   trigger logging p:   reload proxy configuration q:   hide console r:   reload policy configuration s:   dump system and deployment properties t:   dump thread list v:   dump thread stack 0-5: set trace level to <n> ---------------------------------------------------- java.security.AccessControlException: access denied ("java.lang.RuntimePermission" "accessClassInPackage.com.sun.java.accessibility.util")     at java.security.AccessControlContext.checkPermission(Unknown Source)     at java.security.AccessController.checkPermission(Unknown Source)     at java.lang.SecurityManager.checkPermission(Unknown Source)     at java.lang.SecurityManager.checkPackageAccess(Unknown Source)     at java.lang.ClassLoader$1.run(Unknown Source)     at java.lang.ClassLoader$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.lang.ClassLoader.checkPackageAccess(Unknown Source)     at java.lang.ClassLoader.defineClass1(Native Method)     at java.lang.ClassLoader.defineClass(Unknown Source)     at java.security.SecureClassLoader.defineClass(Unknown Source)     at java.net.URLClassLoader.defineClass(Unknown Source)     at java.net.URLClassLoader.access$100(Unknown Source)     at java.net.URLClassLoader$1.run(Unknown Source)     at java.net.URLClassLoader$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.net.URLClassLoader.findClass(Unknown Source)     at java.lang.ClassLoader.loadClass(Unknown Source)     at java.net.FactoryURLClassLoader.loadClass(Unknown Source)     at java.lang.ClassLoader.loadClass(Unknown Source) discoverPath = Local Settings/Application Data/Adobe/Discover/ logFilePath = log/discover%d.log FileAppender.relPathTemplate: 'Local Settings/Application Data/Adobe/Discover/log/discover%d.log' [134 TRACE pool-2-thread-1 DiscoverDownloadService] loading extra jars [230 TRACE pool-2-thread-1 DiscoverDownloadService] extra jars cached: false [5113 INFO javawsApplicationMain Discover] Client build: 3.5.2226 2016/04/21 21:09 [5114 INFO javawsApplicationMain Discover] Java Version: 1.8.0_60-b27 [5114 INFO javawsApplicationMain Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM [5114 INFO javawsApplicationMain Discover] Operating System: Windows 7 [5121 INFO Thread-9 Discover] Client build: 3.5.2226 2016/04/21 21:09 [5122 INFO Thread-9 Discover] Java Version: 1.8.0_60-b27 [5122 INFO Thread-9 Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM [5122 INFO Thread-9 Discover] Operating System: Windows 7 [5124 ERROR Thread-9 Discover] Uncaught exception occurred on thread Thread[Thread-9,5,javawsApplicationThreadGroup]: java.lang.NullPointerException     at com.omniture.workbench.DiscoverClient$DiscoverInstanceListener.newActivation(Unknown Source)     at com.sun.jnlp.SingleInstanceServiceImpl$TransferListener.newActivation(Unknown Source)     at com.sun.deploy.si.SingleInstanceImpl$SingleInstanceServer$2.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at com.sun.deploy.si.SingleInstanceImpl$SingleInstanceServer.run(Unknown Source) [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 1 [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 1 [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 2 JNLPClassLoader: Finding library gluegen-rt.dll [6369 ERROR javawsApplicationMain ClientStartupHelper]  java.lang.reflect.InvocationTargetException     at java.awt.EventQueue.invokeAndWait(Unknown Source)     at java.awt.EventQueue.invokeAndWait(Unknown Source)     at com.omniture.workbench.ClientStartupHelper.loginOberon(Unknown Source)     at com.omniture.workbench.ClientStartupHelper.start(Unknown Source)     at com.omniture.workbench.DiscoverClient.main(Unknown Source)     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)     at java.lang.reflect.Method.invoke(Unknown Source)     at com.sun.javaws.Launcher.executeApplication(Unknown Source)     at com.sun.javaws.Launcher.executeMainClass(Unknown Source)     at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)     at com.sun.javaws.Launcher.run(Unknown Source)     at java.lang.Thread.run(Unknown Source) Caused by: java.lang.UnsatisfiedLinkError: jogamp.common.jvm.JVMUtil.initialize(Ljava/nio/ByteBuffer;)Z     at jogamp.common.jvm.JVMUtil.initialize(Native Method)     at jogamp.common.jvm.JVMUtil.<clinit>(Unknown Source)     at com.jogamp.common.os.Platform$1.run(Unknown Source)     at com.jogamp.common.os.Platform$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at com.jogamp.common.os.Platform.<clinit>(Unknown Source)     at javax.media.opengl.GLProfile.<clinit>(Unknown Source)     at com.omniture.om3d.OmGlCanvas.<clinit>(Unknown Source)     at com.omniture.workbench.LoginProgressDialog.initComponents(Unknown Source)     at com.omniture.workbench.LoginProgressDialog.<init>(Unknown Source)     at com.omniture.workbench.ClientStartupHelper$14.run(Unknown Source)     at java.awt.event.InvocationEvent.dispatch(Unknown Source)     at java.awt.EventQueue.dispatchEventImpl(Unknown Source)     at java.awt.EventQueue.access$500(Unknown Source)     at java.awt.EventQueue$3.run(Unknown Source)     at java.awt.EventQueue$3.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)     at java.awt.EventQueue.dispatchEvent(Unknown Source)     at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)     at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)     at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)     at java.awt.EventDispatchThread.run(Unknown Source) [6588 TRACE AWT-EventQueue-2 DiscoverDialog] Dialog display time: 156 Discover Startup Error

Is anyone able to help at all?

Accepted Solutions (1)

Accepted Solutions (1)

shivani_sheth

10-05-2016

After the launch of new UI,it seems like Ad-Hoc needs to be downloaded again. I had the same issue - deleting the current adhoc tool, re-downloading it, fixed the problem. 

Answers (3)

Answers (3)

TanmayMathur

Community Manager

07-06-2016

Hi Andrew, 

Have you been able to sort this issue out? If you have found a solution, it would be great if you can provide it here for the benefit of the community. If not, I would request you to reach out to ClientCare as it will require a deeper look into your system. Thanks!

Tanmay

andrew_r-GrfLbX

13-05-2016

This has been happening for months, always use the latest ad-hoc analysis tool from Adobe and delete the Java case so definitely a different issue.