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Action calls firing Page Calls in mobile apps

leo28
Level 1
Level 1

Hi everyone, 

We are working on our app implementation and we just noticed several of our link calls are firing page calls.

it is a little different between iOS and Android, as the iOS action calls match the page calls perfectly; while the Android page calls are less than the action calls.

 

We want to remove these extra PV calls from our implementation.

I checked related questions here (link below) where the issue seemed to be related to the the setting of Page Name in their processing rule. However, the only place we are setting processing rules is in our report suite settings and it is only for the contextual variables we are passing (not the Page Name).

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/trackaction-in-mobile-app...

 

can anyone help us understand a little bit more about this issue? 

 

thanks,

Leo

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0 Replies
akt0m3r
Level 3
Level 3

Hi Leo,

Based on the thread you have included, it's advised to check if PageName is not being set for the hit via the Processing Rules.

You can check the processing rules under Analytics UI: Admin> Report Suites> [Select RSID] > Edit Settings > Processing Rules.

I hope this helps!

leo28
Level 1
Level 1

Hey! 

Thank you for your reply...
Yes, I already checked my processing rules, but I am not setting anything for page name.
Any other idea here?
best,

Leo

Khurshid_Alam
Employee
Employee

If you are not setting Page Name in processing rules, the server calls from the app need to be checked. I would advise reaching out to Customer Care for further help.