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ACS Cart Abandonment Trigger not working with multiple Products

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bjoernkoth
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bjoernkoth
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29-07-2019

(already posted this in the Campaign board and got referred to you guys - ACS Cart Abandonment Trigger not working with multiple Products )

I am fairly new to Triggers and have a very basic question.

I've been playing around with the filter conditions and would like to set up a basic cart abandonment case where I want to make sure the user has viewed the cart with 1..n products (names taken from the analytics tracking request) but not purchased the product(s).

Sounds pretty simple, I know. However the setup below does not seem to work when I add multiple products.

pastedImage_0.png

Strangely enough, if I try to just use one product triggers are fired.

So what part of the "Cart View AND (Product 1 OR Product 2)" is wrong?

pastedImage_3.png

Grateful for any help.

Cheers,

Bjoern

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bjoernkoth
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05-08-2019

Hi Asheesh,

just to double-check? You mean a set up like this?

Because this doesn't seem to work either

Cheers,

Björn

1807005_pastedImage_0.png

Also, when reopening triggers I frequently see them not showing the previously selected configuration (product names, events, etc).

I use the latest Chrome

1807006_pastedImage_0.png