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Admin Console - Tool to Resend User Email

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Community Advisor

10/22/18

Currently, with the new Admin Console, there is NO INTUITIVE TOOL to send a user another e-mail when they say they have not received the first e-mail that Adobe supposedly sent.  Ever since we moved to the new Admin Console on the experience cloud, it seems a lot of your e-mails are captured and sent to a user's Junk/Spam folders, which makes it a lot harder to manage new users to the system.  I don't have an interface where I can say, "send this person another e-mail" like we did specifically within Adobe Analytics.

Something you should have at least considered was maintaining parity when migrating to your new system.  Honestly, we really don't need anything more to undermine our organization's trust in Adobe Analytics.

Thanks in advance!

6 Comments

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Community Advisor

10/22/18

meanwhile the user can go to the login page and ask himself for a new email. or you can do it for him

I know this is not as good as having an option to "reset password" right from the admin interface, but it's a short workaround...

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Community Advisor

10/23/18

If you're talking about just clicking on the Forgot Password link, that's not very intuitive, either, but thanks for the input. 

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Employee

10/23/18

Hi Jeff -  A few quick options that will help:

The messages come from Adobe  <message@adobe.com> - Hopefully your corporate spam filter can be tuned to allow that through. 

Also, in terms of how/when emails are sent:

The “Welcome to Adobe Analytics” emails are driven from Admin Console.

The Welcome emails are generated via a few scenarios:

  • If migrating or adding a user results in a brand new Adobe ID getting created – the user will always receive an initial email (This will put them into a workflow to finish their account setup – password, etc)

  • If migrating/adding a user doesn’t create a brand new Adobe ID, and simply links to an existing Adobe ID – the user will only get a notification if the Product Profiles they are added to have the “Notify User of Entitlement” toggle turned ON

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