Site Catalyst Anomaly Detection report data and API anomaly data do not match

Avatar

Avatar

marius_shehati

Avatar

marius_shehati

marius_shehati

15-10-2015

Hi All,

I am using the SiteCatalyst 1.4 API to get a report with Anomaly Detection enabled.

When I compare the data from the API report with the Anomaly Detection report in Site Catalyst for the same metrics I notice the following:

    - the numbers for the metric are identical

    - the numbers for the forecast do not match

e.g.   May 23rd - API report => page_views: 12627    forecast: 11666

         May 23rd SC report    => page_views: 12627    forecast: 11059

Does anyone has any idea why this might be happening?

PS: I am using "dateGranularity:'day'" for creating the report through the API.

Thank you in advance 

Replies

Avatar

Avatar

jeremy717

Avatar

jeremy717

jeremy717

15-10-2015

Same problem here, in fact, the gap in the data received via the API is staggering in comparison to the desktop reporting tool.

Avatar

Avatar

TanmayMathur

Employee

Avatar

TanmayMathur

Employee

TanmayMathur
Employee

15-10-2015

Hi Marius and Jeremy,

Based on your description, it seems you are having a data discrepancy issue. We would want you to reach out to customer care and have our engineer have a look at it.

Thanks for reaching out to the community! Feel free to ask any further questions.

Regards,

TM

Avatar

Avatar

jeremy717

Avatar

jeremy717

jeremy717

15-10-2015

Incident: 150527-000116 was reported yesterday.

Avatar

Avatar

TanmayMathur

Employee

Avatar

TanmayMathur

Employee

TanmayMathur
Employee

15-10-2015

Hi Jeremy, 

Please let us know if your issue has been solved or not.

Regards,

TM

Avatar

Avatar

jeremy717

Avatar

jeremy717

jeremy717

15-10-2015

The issue has not even gotten a response other than someone will contact us.

Avatar

Avatar

TanmayMathur

Employee

Avatar

TanmayMathur

Employee

TanmayMathur
Employee

15-10-2015

Hi Jeremy,

Apologies for the delay. 

I have reached out to the customer care and you shall be hearing from them very soon.

Regards,

TM

Avatar

Avatar

jeremy717

Avatar

jeremy717

jeremy717

15-10-2015

We have confirmation from Support that a data integrity issues does in fact exist.  We are still waiting on an answer to both a fix for the issue and what other systems (Site Catalyst Website?) run through the API which we now can not consider reliable.

Any poke you can make on speeding up a response or fix would surly be appreciated.

Avatar

Avatar

TanmayMathur

Employee

Avatar

TanmayMathur

Employee

TanmayMathur
Employee

15-10-2015

Hi,

I have already asked the support to expedite and solve your data integrity issues. Be rest assured. 

Regards,

TM

Avatar

Avatar

jeremy717

Avatar

jeremy717

jeremy717

15-10-2015

STILL NO REPLY FROM ADOBE OTHER THAN THEY KNOW IT'S AN ISSUE!  And I'm finding even more API pulls which are reporting incorrect data!

Please escalate this again.