Hello - For months I haven't been able to get report builder to load. Whenever I click on any button in the add on part of excel a blank window pops open. I've tried uninstalling and reinstalling multiple times. Confirmed our IT team isn't blocking it and even deleted all my browser cache to see if that would work. Can anyone give me any direction here? I have the correct version installed as well, 64 bit.
Just double checking here: when you go to About Excel, is it running the 32-bit or 64-bit version?
I ask because I've seen more than once where a user is running a 64-bit OS but has 32-bit Office installed.
Also, does your organization use proxy servers to access the internet? Are you able to use the computer from another network, such as one from home to troubleshoot?
Try re installing the plugin.
If that doesn't help can you use another computer I have a feeling you are using a locked build pc. IT says they are not blocking anything but likely it is. The key is check if you can access report builder from another pc.
You may need Adobe white listed on that pc.
Report Builder uses ports 80 and 443. Ensure that these ports are allowed through your organization's firewall. See also Adobe's Internal IP Addresses for additional firewall exclusions.
Wow, this one has me stumped. Do you have admin access to your machine? That is literally the only other thing I can think of that would affect the ability to get it working.
Perhaps what you can do is to have both you and your colleague to approach your IT team and say, "hey, this program works on this machine but not on my colleague's. Can you help figure out why?"
Perhaps they can share some insight there.