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Report Builder is not going back to excel after logging in


Level 1

When I sign in to report builder in excel plug in, it's opening another session of experience cloud to play around instead of returning back to excel to continue refreshing the report !!! This has happened post the update (5.6.23)

Any suggestions to get it back to run normal??

0 Replies


Employee Advisor

Hi Pravesh, are you still experiencing this issue?


Community Advisor

Did you make sure you were logging in with the new experience cloud ID(vs having old format being remembered)?

I would first in report builder exit the tool. Then re-login. You may need to select experience cloud login as well. Does that fix behaviour.