Orders count is collected on the Home/Checkout Page

Avatar

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ruchitam1208080
Level 2

18-06-2018

When we pulled the Page URL dimension against Orders metrics, we saw that there is 2-3 count against Home/Checkout Page URL which is not correct.

As the count only suppose to show in front of Thank you Page.

1510763_pastedImage_0.png

Please guide us.

Replies

Avatar

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile
PratheepArunRaj
Moderator

18-06-2018

Dear Ruchi,

Are you capturing Page URL in an eVar?

If so, can you check the orders against the variable and let us know?

Might be some gap in implementation or attribution.

Thank You

Arun

Avatar

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ruchitam1208080
Level 2

18-06-2018

Yes, I am capturing the Page URL in eVar and I have checked the Orders against Page URL eVar. is it showing same result.

Avatar

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile

Avatar
Seeker
Moderator
PratheepArunRaj
Moderator

Likes

314 likes

Total Posts

866 posts

Correct reply

264 solutions
Top badges earned
Seeker
Bedrock
Engage 1
Affirm 250
Contributor
View profile
PratheepArunRaj
Moderator

18-06-2018

Dear Ruchi,

Then it should be something related to implementation where i don't have any advice. Let's wait for others to revert.

Thank You

Arun

Avatar

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ruchitam1208080
Level 2

18-06-2018

sure..Thank you

Avatar

Avatar
Give Back 50
Level 6
pabloc82923542
Level 6

Likes

78 likes

Total Posts

358 posts

Correct reply

82 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 10
View profile

Avatar
Give Back 50
Level 6
pabloc82923542
Level 6

Likes

78 likes

Total Posts

358 posts

Correct reply

82 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 10
View profile
pabloc82923542
Level 6

19-06-2018

You are seeing evar to success event attribution here it appears. If evar is looking at pagename and its part of the same session then you will see this type of behavior.

If you do a pagename report of s.prop against the Success event of an order completion it should remove this multiple pages.

Also important to note when exactly are you firing the order completion variable?

Avatar

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ruchitam1208080
Level 2

19-06-2018

Order completion variable is s.tl() call which fires on order confirmation page which is top page name in the above image.

When I checked the prop page name against orders, I am able to view the correct page name which is order confirmation but order count is 3 which is less and incorrect. Ideally, it should show 7.

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

08-11-2018

Is it possible the user could hit the homepage shortly before the link tracking request triggers, say, in another tab?

One thing you could do is make sure the page eVar is triggered on all s.tl() image requests by including that eVar in linkTrackVars.

Avatar

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
ruchitam1208080
Level 2

Likes

6 likes

Total Posts

25 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
ruchitam1208080
Level 2

27-12-2018

Yes i have already set page eVar on all the pages.

Also, might be user could hit to homepage in shorty but not on checkout unless he/she has bookmarked and open it.

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

473 likes

Total Posts

1,947 posts

Correct reply

740 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

02-01-2019

I would recommend setting the page eVar on the link tracking image request as well, so that way it is in the same hit as the order confirmation. That way, there's no question on the timing of image requests and it won't get improperly attributed to the wrong page.