How to update customer attributes

Avatar

Avatar
Validate 1
Level 2
jusaha
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

4 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 3
View profile

Avatar
Validate 1
Level 2
jusaha
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

4 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 3
View profile
jusaha
Level 2

04-03-2019

What is the correct way to update customer attributes for already uploaded CRM IDs? For example when customer changes age group or segment.

Case in point: I have uploaded a test customer with attribute "Age" as 29. I have previously logged in as this customer, and I see visits where Age=29 in Analytics. So far so good.

I then upload a new file with the same customer included, but Age is now 30. I then log in as this customer (after the file has been succesfully ingested). I wait for the data to show up in Analytics, but Age for this customer still shows 29. If I use "Preview Data" under customer attributes, it also still shows 29 for this customer.

Replies

Avatar

Avatar
Validate 1
Level 2
Harty_d
Level 2

Likes

3 likes

Total Posts

18 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile

Avatar
Validate 1
Level 2
Harty_d
Level 2

Likes

3 likes

Total Posts

18 posts

Correct reply

1 solution
Top badges earned
Validate 1
Boost 3
Boost 1
Affirm 1
View profile
Harty_d
Level 2

04-03-2019

Out of curiosity has the Data completed processing, found this to be the case with classification data, file transport has occurred but still processing the data within Adobe.