Hi Community! This is my first post. Please go easy on me.
I was recently hired at my company and have been asked to troubleshoot an AA issue our analytics person has brought to my attention.
I know very little about AA and nobody here was around when AA was implemented, so I'm sort of in the dark here.
On our "contact us" form, when the user fills out the form and submits, the Adobe Marketing Cloud Debugger tool shows me the various eVar and event values, etc. So all is well with this form. Here's what I see:
Now, when I go into our CMS (Kentico) and create a new form on a new page, fill it out and submit it, the debugger tool reports back charSet, pageName, etc., but no eVars or events. Our analytics person here really wants to this "event15" to be triggered.
Can you help me think through why our "contact us" form would trigger these eVars and this event ("event15") while other forms on our site would not? Do I need to be doing anything on the AA side?