I'm working on a project where we are using custom links to track different clicks within the project (to see what features are used most often), and it appears that only the first 2 or 3 clicks of the project get tracked per launch.
For clarity, here is an example of what I mean
1 custom link tracked based on application start
1 custom link tracked based on opening search
1 custom link tracked based on menu selection
1 custom link tracked based on language selection
and so on. However, when I look at the analytics report for custom links, only the application start and opening search are recorded (2 clicks out of the 20 or so that should be recorded).
I click on all the links (and have breakpoints to know that each of these options are actually getting hit), but again, only the first 2 are recorded.
All the calls are written exactly the same, except for saying what the custom link is.
Has anyone else had this problem/know how to resolve it?
Unfortunately, I can't see that as it is an Outlook Add-in. However, when I run the webmail version, all the calls are going out, so I'm not really sure why they aren't all appearing in the reporting end.
I know that sometimes image requests are cached, which prevents those calls from reaching data collection servers. Additionally, you can use a program like Charles to troubleshoot image requests occurring outside the browser.
Between using Charles to ensure image requests are actually going out, and ensuring image requests are not cached, I anticipate you'll be able to resolve the issue.