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Coffee Break: Join us on Wednesday, April 5th at 10am PT to chat with Ben Gaines, Director of Product Management for Adobe Analytics. Ben will be online to answer your Analytics and Adobe Summit questions.

Comment: Adobe Support Is Terrible!


Level 5 was never great but this ridiculous new(ish) system were someone (who knows nothing about the AEC) answers the call only to generate a ticket with the hope that one day (probably late one night) a support person will call you back is embarrassing!

1 Reply


Level 5

In the past you would speak to someone technical and there was a good chance that your issue would be resolved.

Why add this extra layer of frustration to the mix?