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Bug in code, how to upload missing data?

chrissyk_NS
Level 1
Level 1

Hello,

We had a bug in our code that prevented data from being loaded into Adobe Analytics from July 20th to August 4th (2017). Is there anyway to resend this data to Adobe, so our numbers for the July and August are reflected correctly?

**As a side question, does anyone know how I can call in to speak with a representative? I can't seem to find a phone number to call to get the above question answered.

Thank you in advance!

Chrissy Kullmann

Marketing Strategist

Northern Safety & Industrial

2 Replies
rameshk28785
Level 5
Level 5

If you are a supported user then reach out with the below customer care numbers:

Americas

EMEA

APAC

U.S.1-800-497-0335Denmark(+45) 802 06017Australia(+61) 1-800-358683New Zealand (toll)(+64) 0508614264
US AEM only1-866-335-2256France(+33) 0805-540755China(+86) 108004400548Philippines (toll)(+63) 180014410660
Canada1-800-497-0335Germany(+49) 0800-7522581Hong Kong(+852) 30713107Singapore(+65) 18008185220
Italy(+44) 800 919224India(+91) 0008004402107South Korea(+82) 0805170880
Sweden(+46) 0200 810330Japan(+81) 01200-71300Taiwan(+886) 0800666381
UK(+44) 0800 169 0454Malaysia (toll)(+60) 1800220120
Gigazelle
Employee
Employee

Was the data collected on another platform, or in another report suite? If not, I'm afraid there's not much that can be done about that data.

If you do have data elsewhere, you can use Data Sources​ to import it into Adobe Analytics.