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Join us for the next Community Q&A Coffee Break on Tuesday April 23, 2024 with Eric Matisoff, Principal Evangelist, Analytics & Data Science, who will join us to discuss all the big news and announcements from Summit 2024!

Adobe Customer Care Office Hours - Transitioning to managing users in the Experience Cloud


Employee Advisor

Community Members:

Please use this as the official discussion for all items related to this Customer Care Office Hours session.


Tuesday, November 27 at 10:30 AM MST

Session Info:

Learn about managing users in the new Experience Cloud UI.

  • What is Analytics user ID migration?
  • Points to remember regarding user migration - before, during, and after
  • Updates to Analytics feature offerings in the Admin Console
  • Notifying your users about the migration
  • Best practices

This session is intended for Adobe Analytics users / data analysts.


Garrett Hartley - Technical Support Consultant, Adobe Customer Care


Recording: Adobe Analytics: User ID Migration

Other Adobe Customer Care Office Hours

Migration docs: Experience Cloud Help

Previous forum thread: Ask the Community Expert: Analytics User Migration to the Adobe Admin Console

Admin Console User Guide

Manage identity types in Adobe enterprise offerings

User Sync Tool

User Management API

1 Reply



hi, when migration from the Analytics login to Experience Cloud login, the old Analytics login on sc.omniture.com cannot be used.

What happens to integrations that use the old login for linking, for instance between Analytics and Microsoft PowerBI?