Adobe Analytics mbox-contents.js script error in IE11

[manovinayaka757]

Hi,

The following error happens in Internet explorer and not in any other browser.

SCRIPT5007: Unable to get property 'expires' of undefined or null reference

File: mbox-contents-asdasdasd-staging.js, Line: 8, Column: 2658

The error occurs at this function when the page loads.

function T(t){if("number"==typeof t.expires){var e=new Date;e.setMilliseconds(e.getMilliseconds()+864e5*t.expires),t.expires=e}

We are DTM + Adobe Analytics. has anyone solved this issue, please share how to solve this.

Regards,

Mano

[Gigazelle]

mboxes are part of Adobe Target, not Adobe Analytics. Does your organization use Adobe Target?

[manovinayaka757]

You are absolutely correct. Yes, I missed to mention it.

We are using target as well.

Last month I took the at.js 1.0.0 version and updated it, in the Target configuration section, in DTM as shown in the below.

I pasted the at.js code in the editor (clicked on the 'Open Editor' link as shown below).

Is there something else which I need to do. Am I missing something?

[soniacp]

Hi Mano

Did you resolve the issue? We are facing the same problem. Anyone that have faced and resolve this problem?

Thank you in advance,

Sonia

[Gigazelle]

Can you try updating to the latest version of target, analytics, and experience cloud ID service? I am pretty sure the issue has been resolved in our recent appmeasurement library versions.