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Adobe Analytics Login process - Very bad

BernardoContopoulos

20-08-2020

It is beyond me how difficult the login process can be. I've recorded my failed login attempts today and published into an unlisted YouTube video: 

I'm using the most vanilla setup, except that maybe it's in MacOS: Chrome, no weird add-ons, no network filtering or blocking. And yet, the login process is that cumbersome, with links pointing to all sorts of redirects that make my head explode. These are the URLs I can see involved in this process: https://youtu.be/P8b8bG6-1LU

 

https://www3.an.adobe.com/sc15/reports/index.html

https://sc5.omniture.com/spa/index.html

https://analytics-discovery.adobe.net/1.0/loginRedirect

 

This is very frustrating and impractical. But worse yet, I'm locked out from accessing my Workspace until a customer support representative takes me out of this mess somehow. 

Replies

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evolytics_brian

20-08-2020

Have you tried clearing your cookies or logging in using an incognito window? Any time I have issues like that, I typically find one of those options helps. But, you're right, it's a cumbersome, often frustrating process for something that should be pretty straightforward. (And, if you're fortunate enough to have multiple login companies to access, look out!)

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jeff_bloomer

20-08-2020

Agreed.  Incognito mode is probably going to be your best bet, but I've also found that Macs seem to have more problems (anecdotally) sometimes than PCs.  This is what I have seen via colleagues in the business environment.  However, I've noticed that when I'm encountering issues, the best thing to do is to try incognito mode first.  I did eventually clear out all of my cookies in Chrome and use a WIRED connection, and then that seemed to help me get my situation fixed at the time.  Fortunately for me, I only have a few companies to switch between.  If you're a contractor and have more to switch between, that may present a larger challenge, particularly if you're dealing differences between having to login with Federated ID vs. Adobe ID.  If you end up having to use them, I hop Customer Care can help you get things figured out quickly.  Make sure to loop in your Adobe account manager so they are aware when you put in the ticket.  They need to know about these kinds of frustrations.

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iamjasona

20-08-2020

I feel like it has gotten much, much worse over the past week.  I would swear something has changed recently.  I have several other end-users complaining to me about it over the past few days.