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Adobe Alerts- Emails not coming through

dishas10615903
Level 1
Level 1

I set up a very simple alert on the # of orders.  I made the criteria very lenient (alert if there is a 1% change).  The tool shows that the alert would have fired 162 times in the last 7 days. 

However, I am not getting any emails.  I added a phone # and my gmail address to see if perhaps the alerts are getting blocked/ going to spam on my company email.  I am also not getting any alerts on my phone or in gmail.

Can anyone advise on what may be going wrong?

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2 Replies
Urs_Boller
Community Advisor
Community Advisor

the preview window is just a „information based on historic data“ and just an indication, it might differ from the real alerts.

but this looks as it should trigger almost every hour. i would raise an incident ticket ...

Gigazelle
Employee
Employee

Hi Disha, were you able to get this resolved?