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Activity Map not displaying overlay

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michaelw2187
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michaelw2187
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18-09-2018

Hello,

I'm having an issue with the Activity Map. When it first loads on a page it will show the overlay for a moment but then it disappears and I can't get it to come back.

Does anyone know how to correct this issue?

Respectfully,

Michael

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Gigazelle
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21-09-2018

Hi Mike, do you have a single-page site or a site that would be considered to have a responsive layout? I could see this having issues with a site where the content constantly refreshes.

If you're able to share the URL, it wouldn't be too hard to take a look.

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01-10-2018

The URL is Shop, Explore and Play at Build-A-Bear.

Thanks for taking a look.

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Gigazelle
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01-10-2018

Looking at the console, it looks like it loads several assets before the entire DOM is reloaded with other content. If you press F12 to open the console and check the 'Elements' tab, when you refresh the page, you'll see a bunch of DOM elements, then everything disappears before other stuff is reloaded. I anticipate that when all those elements disappear is when Activity map disappears.

In short, the way your site is designed is preventing Activity map from staying. You'll likely want to have a conversation with your web dev team to figure out why that happens and reach a resolution.