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Failed - Forbidden errors when downloading packages

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Level 1

Hello!

I would like to run this by someone and see if I'm on the right path:

I've been using the adobe admin console for close to a year now with no problems. Recently though, whenever I try to download a package that I have created, they download very slowly. I usually get to somewhere between ~ 0.3-1.9 Gb of the file successfully downloading until I finally receive the error "Failed - Forbidden".

Our bandwidth speeds are not the problem as we got 500 Mbps.

The only noticeable change to the network is the addition of a new smart Palo Alto firewall. Could this be affecting my downloads from the admin console?

Any help on the matter would be appreciated.

-Gokul

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