Not able to download PDF or send PDF in Workspace

brandon_choi11 09-01-2017

Hello,

I'm trying to download a PDF for my Workspace, however, this functionality is not working for me.  When I go to Share > Send File Now, it only states "Your download has been requested. Please wait".  However, nothing happens.

Also, when I go to Project > Download PDF, nothing happens. 

Does anyone know why I cannot download or send PDFs in Workspace?  Is this a known issue?  Thank you!

Accepted Solutions (1)

Accepted Solutions (1)

TanmayMathur
Community Manager
09-01-2017

Hi Brandon & Jennifer,

This is a known issue in Workspace reports. Customer Care has been provided a script from engineering that is designed to fix download issues AWS reports. Please open a ticket with the project(s) name(s), as well as the owner of the project. Customer Care will the run the script and fix the issue.

Thanks.

Answers (1)

Answers (1)

jenniferd532572 09-01-2017

I've been having the same problem since last week... sometimes if I keep requesting it will eventually come through; but many of my larger reports are missing sections of data: partial freeform analysis (i.e. cut off in the middle) and a lot of completely missing freeform analysis tables. I suspect that the adobe server is having processing issues and it's crashing less than gracefully. I hope this issue gets resolved soon. It worked fine last month.