We are using adobe analytics for tracking clicks on videos and download attempts. We are able to implement and track the clicks on videos and send the required tags etc.. of the particular video to analytics tool but for the download attempts where the browser redirects happen, we are unable to track and see any data in the adobe analytics tool. I guess the browser redirects are happening before the adobe analytics has a chance to fire, do we need to suppress the re-directs - wait for some time, letting the adobe analytics to fire the event and then allow re-directs?
We have some assets which are restricted, so attempting to download those assets (Initial Download attempt) will redirect the user to a login page and upon successful login (sso), he will be redirected to our site and if the user clicks accept and download (Final Download attempt), the download starts. we were unable to track the initial download attempts as the user is being redirected to a login page immediately.
normally I don't have any issues to track "download clicks" on a website. is this your case? or do you publish a link somewhere (outside) which takes the user to your website and forwards directly to a download?