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    <title>topic Re: Observability API - Access Denied in Adobe Experience Platform Questions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/449378#M693</link>
    <description>&lt;P&gt;Offcourse, I tried with x-sandbox-name, however its same issue.&lt;/P&gt;&lt;P&gt;&lt;LI-USER uid="16614846"&gt;&lt;/LI-USER&gt;&amp;nbsp; &amp;nbsp;could you please try and check if you are getting response for Observability Metrics API.&lt;/P&gt;</description>
    <pubDate>Fri, 22 Apr 2022 15:22:56 GMT</pubDate>
    <dc:creator>navink386520</dc:creator>
    <dc:date>2022-04-22T15:22:56Z</dc:date>
    <item>
      <title>Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/448978#M687</link>
      <description>&lt;P&gt;I have full and complete access to my Sandbox -&amp;nbsp;&lt;A href="mailto:118765E655DEE7427F000101@AdobeOrg" target="_blank" rel="nofollow noopener noreferrer"&gt;118765E655DEE7427F000101@AdobeOrg&lt;/A&gt;&amp;nbsp;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Problem 1: have been trying to access&amp;nbsp;&lt;A href="https://platform.adobe.io/data/infrastructure/observability/insights/metrics," target="_blank" rel="nofollow noopener noreferrer"&gt;https://platform.adobe.io/data/infrastructure/observability/insights/metrics,&lt;/A&gt;&amp;nbsp;however been getting following error&amp;nbsp;&lt;/P&gt;&lt;P&gt;Problem 2: Inspite of passing sandbox&amp;nbsp; name, it says missing Sandbox name.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;DIV&gt;&lt;DIV&gt;&lt;SPAN&gt;{&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"errorCode"&lt;/SPAN&gt;&lt;SPAN&gt;:&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"OBS-4005"&lt;/SPAN&gt;&lt;SPAN&gt;,&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"httpStatus"&lt;/SPAN&gt;&lt;SPAN&gt;:&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;401&lt;/SPAN&gt;&lt;SPAN&gt;,&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"title"&lt;/SPAN&gt;&lt;SPAN&gt;:&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"Access&amp;nbsp;Denied"&lt;/SPAN&gt;&lt;SPAN&gt;,&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"details"&lt;/SPAN&gt;&lt;SPAN&gt;:&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"Access&amp;nbsp;Denied.&amp;nbsp;x-Sandbox-Name&amp;nbsp;is&amp;nbsp;missing."&lt;/SPAN&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Wed, 20 Apr 2022 17:30:37 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/448978#M687</guid>
      <dc:creator>navink386520</dc:creator>
      <dc:date>2022-04-20T17:30:37Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/449007#M688</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;LI-USER uid="8006007"&gt;&lt;/LI-USER&gt;&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;A href="mailto:118765E655DEE7427F000101@AdobeOrg" target="_blank" rel="nofollow noopener noreferrer"&gt;118765E655DEE7427F000101@AdobeOrg&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp; is your IMS org ID. Sandbox name is different.&lt;BR /&gt;&lt;BR /&gt;Add an additional header in your API request. Try using x-sandbox-name as a key and prod as a value.&lt;BR /&gt;If this does not work, then change the value to your company name for eg. google&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 20 Apr 2022 23:06:35 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/449007#M688</guid>
      <dc:creator>Manoj_Kumar_</dc:creator>
      <dc:date>2022-04-20T23:06:35Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/449378#M693</link>
      <description>&lt;P&gt;Offcourse, I tried with x-sandbox-name, however its same issue.&lt;/P&gt;&lt;P&gt;&lt;LI-USER uid="16614846"&gt;&lt;/LI-USER&gt;&amp;nbsp; &amp;nbsp;could you please try and check if you are getting response for Observability Metrics API.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Apr 2022 15:22:56 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/449378#M693</guid>
      <dc:creator>navink386520</dc:creator>
      <dc:date>2022-04-22T15:22:56Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450057#M699</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;LI-USER uid="8006007"&gt;&lt;/LI-USER&gt;&amp;nbsp;,&lt;BR /&gt;&lt;BR /&gt;Confirming it is working for me by adding the x-sandbox-name-value manually.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Manoj_Kumar__0-1651106743370.png" style="width: 400px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/40540i5CE3BE569524789B/image-size/medium/is-moderation-mode/true?v=v2&amp;amp;px=400" role="button" title="Manoj_Kumar__0-1651106743370.png" alt="Manoj_Kumar__0-1651106743370.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;As I mentioned in my previous comment it might not work if you are using the {{ SANDBOX_NAME }} variable from the environment.&lt;BR /&gt;&lt;BR /&gt;You will have to change the value specified for this API call.&lt;BR /&gt;&lt;BR /&gt;The possible value can be your company name for eg. google&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 00:47:54 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450057#M699</guid>
      <dc:creator>Manoj_Kumar_</dc:creator>
      <dc:date>2022-04-28T00:47:54Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450058#M700</link>
      <description>&lt;P&gt;You can get the active sandboxes name by using the list sandboxes API.&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://experienceleague.adobe.com/docs/experience-platform/sandbox/api/available.html?lang=en" target="_blank"&gt;https://experienceleague.adobe.com/docs/experience-platform/sandbox/api/available.html?lang=en&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 00:53:27 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450058#M700</guid>
      <dc:creator>Manoj_Kumar_</dc:creator>
      <dc:date>2022-04-28T00:53:27Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450068#M701</link>
      <description>&lt;P&gt;&lt;LI-USER uid="16614846"&gt;&lt;/LI-USER&gt;&amp;nbsp; offcourse this is standard response, but not right response. Offcourse, am passing right Sandbox (I gave org id for reference to debug) details.&lt;/P&gt;&lt;P&gt;That said, expected response (below screenshot), however your response does not include object value for&amp;nbsp;&lt;/P&gt;&lt;PRE&gt;"datapoints": &lt;/PRE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;PRE&gt;{
  "metricResponses": [
    {
      "metric": "timeseries.ingestion.dataset.recordsuccess.count",
      "filters": [
        {
          "name": "dataSetId",
          "value": "5edcfb2fbb642119194c7d94|5eddb21420f516191b7a8dad",
          "groupBy": true
        }
      ],
      "datapoints": [
        {
          "groupBy": {
            "dataSetId": "5edcfb2fbb642119194c7d94"
          },
          "dps": {
            "2020-07-14T00:00:00Z": 44.0,
            "2020-07-15T00:00:00Z": 46.0,
            "2020-07-16T00:00:00Z": 36.0,
            "2020-07-17T00:00:00Z": 50.0,
            "2020-07-18T00:00:00Z": 38.0,
            "2020-07-19T00:00:00Z": 40.0,
            "2020-07-20T00:00:00Z": 42.0,
            "2020-07-21T00:00:00Z": 42.0,
            "2020-07-22T00:00:00Z": 50.0
          }
        },
        {
          "groupBy": {
            "dataSetId": "5eddb21420f516191b7a8dad"
          },
          "dps": {
            "2020-07-14T00:00:00Z": 44.0,
            "2020-07-15T00:00:00Z": 46.0,
            "2020-07-16T00:00:00Z": 36.0,
            "2020-07-17T00:00:00Z": 50.0,
            "2020-07-18T00:00:00Z": 38.0,&lt;/PRE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 02:42:25 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450068#M701</guid>
      <dc:creator>navink386520</dc:creator>
      <dc:date>2022-04-28T02:42:25Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450073#M702</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;LI-USER uid="8006007"&gt;&lt;/LI-USER&gt;&amp;nbsp;,&lt;BR /&gt;&lt;BR /&gt;I was just testing the response at that time and the filters were not correct. That is why the API response of datapoints was empty.&lt;BR /&gt;&lt;BR /&gt;Here is the screenshot of the response with correct filters where I see the records in data points.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Manoj_Kumar__0-1651116180916.png" style="width: 400px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/40547i11E24884B5E2AF76/image-size/medium/is-moderation-mode/true?v=v2&amp;amp;px=400" role="button" title="Manoj_Kumar__0-1651116180916.png" alt="Manoj_Kumar__0-1651116180916.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 03:23:11 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450073#M702</guid>
      <dc:creator>Manoj_Kumar_</dc:creator>
      <dc:date>2022-04-28T03:23:11Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450189#M704</link>
      <description>&lt;P&gt;Thanks&amp;nbsp;&lt;LI-USER uid="16614846"&gt;&lt;/LI-USER&gt;&amp;nbsp; unfortunately, am still get 0 value in datapoints. Can we connect in Adobe slack&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="navink386520_0-1651162084412.png" style="width: 400px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/40568i566D772AD051AE03/image-size/medium/is-moderation-mode/true?v=v2&amp;amp;px=400" role="button" title="navink386520_0-1651162084412.png" alt="navink386520_0-1651162084412.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="navink386520_1-1651162110231.png" style="width: 400px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/40569i7D1E288DA3A3A3DA/image-size/medium/is-moderation-mode/true?v=v2&amp;amp;px=400" role="button" title="navink386520_1-1651162110231.png" alt="navink386520_1-1651162110231.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 16:08:48 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450189#M704</guid>
      <dc:creator>navink386520</dc:creator>
      <dc:date>2022-04-28T16:08:48Z</dc:date>
    </item>
    <item>
      <title>Re: Observability API - Access Denied</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450211#M705</link>
      <description>&lt;P&gt;Thanks&amp;nbsp;&lt;LI-USER uid="16614846"&gt;&lt;/LI-USER&gt;&amp;nbsp;it worked&lt;/P&gt;</description>
      <pubDate>Thu, 28 Apr 2022 18:44:06 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/observability-api-access-denied/m-p/450211#M705</guid>
      <dc:creator>navink386520</dc:creator>
      <dc:date>2022-04-28T18:44:06Z</dc:date>
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