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    <title>topic Re: Open rates dropping since early October in Adobe Campaign Standard Questions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386978#M467</link>
    <description>&lt;P&gt;Yes! I too have seen about a 25% or more drop in open rates starting in October. I actually thought we might have been having a deliverability issue so we've been putting a lot of effort into figuring out what that could be. Adobe then said it may be a platform bug. I don't know what the issue is yet, but my open rates are still way down.&lt;/P&gt;</description>
    <pubDate>Tue, 10 Nov 2020 16:55:47 GMT</pubDate>
    <dc:creator>mbkass</dc:creator>
    <dc:date>2020-11-10T16:55:47Z</dc:date>
    <item>
      <title>Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386975#M466</link>
      <description>&lt;P&gt;Some of our ministries have seen reduce open rates since early October which may correlate to the last ACS upgrade.&amp;nbsp; I have looked into the tracking log for some deliveries and I know there are missing opens.&amp;nbsp; Since I receive many of the emails and open all of&amp;nbsp; them and I don't have an open I know its missing.&amp;nbsp; I still have the emails in my arch box and verified I read it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before I go through a long process with support I want to see if anyone else has noticed this.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks John&lt;/P&gt;</description>
      <pubDate>Tue, 10 Nov 2020 16:33:40 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386975#M466</guid>
      <dc:creator>johnwwilcoxmba</dc:creator>
      <dc:date>2020-11-10T16:33:40Z</dc:date>
    </item>
    <item>
      <title>Re: Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386978#M467</link>
      <description>&lt;P&gt;Yes! I too have seen about a 25% or more drop in open rates starting in October. I actually thought we might have been having a deliverability issue so we've been putting a lot of effort into figuring out what that could be. Adobe then said it may be a platform bug. I don't know what the issue is yet, but my open rates are still way down.&lt;/P&gt;</description>
      <pubDate>Tue, 10 Nov 2020 16:55:47 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386978#M467</guid>
      <dc:creator>mbkass</dc:creator>
      <dc:date>2020-11-10T16:55:47Z</dc:date>
    </item>
    <item>
      <title>Re: Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386984#M468</link>
      <description>That's good to know. Ours are down 20% as well. Thanks for the reply.</description>
      <pubDate>Tue, 10 Nov 2020 18:07:38 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/386984#M468</guid>
      <dc:creator>johnwwilcoxmba</dc:creator>
      <dc:date>2020-11-10T18:07:38Z</dc:date>
    </item>
    <item>
      <title>Re: Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387316#M469</link>
      <description>Yes, decline after the latest Adobe release.</description>
      <pubDate>Thu, 12 Nov 2020 11:07:51 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387316#M469</guid>
      <dc:creator>mmbb110</dc:creator>
      <dc:date>2020-11-12T11:07:51Z</dc:date>
    </item>
    <item>
      <title>Re: Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387326#M470</link>
      <description>&lt;P&gt;Adobe support has found the issue and an update is needed to the instances options.&amp;nbsp; It is isolated to GMAIL clients.&amp;nbsp; I suggest if you are seeing this same issue log a support ticket and reference ticket #E-000259460.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Nov 2020 13:17:22 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387326#M470</guid>
      <dc:creator>johnwwilcoxmba</dc:creator>
      <dc:date>2020-11-12T13:17:22Z</dc:date>
    </item>
    <item>
      <title>Re: Open rates dropping since early October</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387381#M471</link>
      <description>&lt;P&gt;This is true.&lt;/P&gt;&lt;P&gt;There is indeed an issue in relation to GMail.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Note: it's just a reporting issue where some opens are not reflected.&lt;/P&gt;&lt;P&gt;The actual delivery performance may not have dropped.&lt;/P&gt;&lt;P&gt;You could check the Click Rates which for other affected clients stayed same as before.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Nov 2020 21:25:27 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/open-rates-dropping-since-early-october/m-p/387381#M471</guid>
      <dc:creator>ramon_bisswanger</dc:creator>
      <dc:date>2020-11-12T21:25:27Z</dc:date>
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