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I have leads that have visited our site (and therefore are cookied by marketo) but instead of submitting a form, leads have called us directly and gave us their email address in the process. We manually created a lead associated with that email address. Since there is no way for marketo to know, those two leads (i.e. the anonymous and the one we created) will be two separate leads in marketo. If we run a tagging campaign and if the lead we created clicks on a link in the tagging email, will marketo merge the two leads and therefore recover all the information in the anonymous lead? Is this the whole purpose of the tagging email campaign?

According to the guid shouldn't it be here http://screencast.com/t/hdh3JKT1adrJ ?

Hello everyone, I am about to start integration between Marketo and 3rd party CMS.Basically we want to have page scores, for every page generated by in our CMS. At first, I thought that tracking those pages with the Munchkin JS code will be enough – the script will track the pages views, place the cookies, and I’ll be able to set score on every tracked page in Marketo later. When a lead hits that page, it will take the score of the page and will do the math needed with the lead accumulated score. That seems not the case tough, considering the pages are in the CMS, not in Marketo, am I correct?The other way of accomplishing this is that we set the page score within the CMS itself, for every page (via special page field), and on every page load, we should call Marketo API either with Munchkin JS or SOAP, and send the new lead score with the lead id. I am afraid that this is not good enough tough – we have customers (us included) with millions of page loads a day, so the API limit will st

Hi guys,I have a Marketo Instance that has been stand-alone for a while and a Salesforce instance which has also been stand alone.My question is: if I create the MKTO and SFDC sync now, i.e delete all leads in MKTO then sync to SFDC, will my program results in Marketo be lost? or will I still be able to report on clicks from my previous programs?Warm regards,Nora

Hi guys!I have logged a support ticket about this but being a weekend, I'm hoping the community would be able to get back to me sooner.A client contacted me Friday with a Marketo Program that didn't appear to be working.On Friday afternoon (Australian Time) I was testied the program but was not receiving emails to one email address/domain (it was actually my client's domain) the smart campaign was saying it was sent but nothing to follow (i.e delivered/bounced).I then tested with 2 email addresses on my  own work domain and both of those were blocked as spam and the lead in MKTO changed to Email suspended.I then created a new hotmail (@outlook.com) account to test and none of those emails made it through until 9am Saturday when I received all emails that were sent to my @outlook account but my work email addresses are still set to email suspended in mkto.Does anyone know if this is standard behaviour? Was there an outage on Friday? Has anyone had something similar happen?Any help would

Hi... I need to find out the field definitions for the attributes of every ActivityType... I found this document that shows an example of the field definitions for 6 of the 57 ActivityTypes that the WSDL 2.0 version includesintegratingthecloud.com/marketo-api-activity-xml-structure-samples/#comment-891What I need is to know is what are the fields in the <activityAttributes> for each activityType... Is there any documentation on this?Thanks

Hi there!I'm trying to create a smart filter that restricts the recipients of an email to members of a program with a specific status at the time the campaign is scheduled to run. Is there a way to do this? I've tried to use "program status was changed" and "program status was not changed" but I can't figure out how to get them to work. They seem to be intended for a different usage.Any help hear is greatly appreciated! Thanks!Eric

I am setting up a drip campaign and the wait step is specificially for the 20th day of a month.  But I'm not seeing that as an option and I saw that someone submitted this as an idea: Wait until the x of the monthDoes anyone have a work around for this? 

I set up a smart campaign to automatically send out a second email to those who did not open the first email, and set it to run a week after the first email went out.Is there any way I can bypass the duration, and just send it out right now? Would like it to go out today, instead of tomorrow.Thanks.

I have set up an interesting moment for when a web visitor views one of our case studies.  Our case studies are pdf documents hosted via MKTO.  I can't use a Visits Web Page trigger as I can't see the pages in the drop down list that hold the pdf, presumably these don't have Munchkin code.So the moment triggers off "Clicks Link" which does give me the links to the case studies, but I can 't then use a token to identify the case study viewed, when I use the web page trigger/token, I just get the pgae on which the link was that fired the moment, not the destination page.Any help out there?

IN the Webinar Program, in the members report, the status field is marked Registration Error. What does this mean?

Hello,I need to pull a report of any leads that were a hard bounce (not interested in soft bounces at this stage) from a particular lead nurturing campaign I ran recently. I need to get this list for our IT team so they can be deleted from our CRM system (Sage Sales Logix). How can I run this report? I guess I only need there email address.I've tried a couple of different things but everything is giving me different numbers! I dont want to delete genuine leads by mistake.Many thanks,Hannah

Hi,We have alerts monitoring workflows and specific lead trends and it would be great to have the Marketo Lead ID {{Lead.Lead ID}} in those email alerts. At one time (over the past year) I swore I was able to get the Lead ID token to work. Better yet I was able to create a link to the Marketo lead record using the lead detail URL & Lead ID token together. Now I can't even get the Lead ID token to work at all in an email.I saw some old discussions of users having trouble using tokens in emails sent from batches vs triggers or send alert vs send email flow steps. Is anyone else having trouble using the Marketo token {{Lead.Lead ID}} ?  Any suggestions?Thanks,Sean

I'm setting up a smart campaign with 7 emails. The first 2 are as follows: Send email 1 to smart list (all contacts) Send email 1A if contact does NOT click or open email 1 (after 7 days) I'm not sure what is the best way to go about this. How do I add conditions like this to the email step?

So one of the new things that my company will be doing is providing our publication sponsors  (from Eurpoe, Asia and North America financial companies & etc.) access to our subscriber list.  My boss said that the sponsoring companies are allowed to market to the people on the list just once.  I thought that's not a good idea.  I told her that it's like selling our list.  I checked our privacy policy and it says we do not share our lists to marketers.  I'm 100% sure that these companies have marketing departments.  But I guess bottom line if we say we do not share, we shouldn't share.  Suggestions?  Thoughts?

Hey all, First - my apologies if my Google / Marketo searching skills are lacking on this fine Monday and this answer is obvious.In a Smart List, some of which can query large amounts of information, is there a way so the list returns a count of records that fit the criteria as compared to the detailed information?

When should we expect help articles for the new Engagement Engine to be populated in earnest? I'm not seeign much yet. Thanks.

We have alert emails for marketers and sales to inform them about new leads. I want to enable them to add the lead to a nurture campaign by clicking a link in the alert email. (e.g. http://....marketo.../requestcampaign?campaignID=1014&leadID=238657)I can't use a "click email" trigger as it's not the lead who clicks it, but a marketer. Any suggestions?

Hi, I'm trying to send a test email to myself from the email previewer screen and am getting the error message "JSON Decode Failed"There is no issue when I send a test from the marketing activities screen.Will this affect deliverability of my email when I actually go to send?  Any way to fix?thanks!

We have placed marketo forms on our websites, we have different form for different language, Is there a way to create a token based on the form name so that it can be included in the notification email to the sales guys.I went through this article about Tokens for Interesting Moments http://community.marketo.com/MarketoArticle?id=kA050000000KywJCAS , but couldn’t figure it out.Thanks for the help.

Hello,Is anyone else having issues with sending test emails right now?For me, the text only version will reach my inbox but the html version isn't coming through...even for emails that I've previously tested and received.Will this affect email deliverability if I activate the campaign anyway?Thanks.- Lauren

Simple, I'm looking through the documentation and haven't seen much of any reference.I have a webhook that is looking to provide a lastActivityDate in the JSON response, which will then be assigned by to a field on the contact in Marketo. I've pieced together this format:MM/dd/yyyy,HH:mmBased on some document I found that had references to an HTML Date field being posted, but that is about it.Could someone confirm the format in relative short order?

We've been using the calendar file token feature for webinars with zero issues. Today I'm trying to use it for just a regular ole save the date calendar file (it contains no tokens or anything fancy) in a Marketo email. When I click the link to add the event to my calendar I get this:Anyone else seen this? I tested an ics for a webinar today that does contain tokens, etc and have had zero issues. Odd.

Hi there,Whenever I send an email from Marketo, "via em-sj-77.mktomail.com" is appended to the email, and everyone who receives the email can see that "via." How can I remove this?Thanks!Eric

Does any one have a Sign up for newlsetter link/button at the bottom of their email campaigns? What is the best way to go about doing this and setting up a program/flow in marketo to ensure that all leads that select this button/link are added to the newsletter distro list?