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    <title>topic App Users number higher that upgrades + first launches in Adobe Experience Cloud Mobile Questions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/app-users-number-higher-that-upgrades-first-launches/m-p/351849#M667</link>
    <description>&lt;P&gt;&lt;SPAN&gt;Is it normal for "App Users" (prebuilt Adobe calc metric) to be higher than the sum of First Launches + Upgrades when looking at a specific App id?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Q - Installs + Upgrades != UV.jpg" style="width: 999px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/22062i12718A3D10531E50/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="Q - Installs + Upgrades != UV.jpg" alt="Q - Installs + Upgrades != UV.jpg" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Fri, 08 Oct 2021 17:07:47 GMT</pubDate>
    <dc:creator>jorisdebeer</dc:creator>
    <dc:date>2021-10-08T17:07:47Z</dc:date>
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      <title>App Users number higher that upgrades + first launches</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/app-users-number-higher-that-upgrades-first-launches/m-p/351849#M667</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Is it normal for "App Users" (prebuilt Adobe calc metric) to be higher than the sum of First Launches + Upgrades when looking at a specific App id?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Q - Installs + Upgrades != UV.jpg" style="width: 999px;"&gt;&lt;img src="https://experienceleaguecommunities.adobe.com/t5/image/serverpage/image-id/22062i12718A3D10531E50/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="Q - Installs + Upgrades != UV.jpg" alt="Q - Installs + Upgrades != UV.jpg" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Oct 2021 17:07:47 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/app-users-number-higher-that-upgrades-first-launches/m-p/351849#M667</guid>
      <dc:creator>jorisdebeer</dc:creator>
      <dc:date>2021-10-08T17:07:47Z</dc:date>
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    <item>
      <title>Re: App Users number higher that upgrades + first launches</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/app-users-number-higher-that-upgrades-first-launches/m-p/354417#M668</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;LI-USER uid="5362196"&gt;&lt;/LI-USER&gt;,&lt;/P&gt;&lt;P&gt;Great question!&amp;nbsp; Hopefully I can clear things up by providing a little insight on when First Launches and Upgrades are reported.&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;First Launches&lt;/STRONG&gt; - this event is only sent in the first time a user launches your app.&amp;nbsp; Think of a first launch as a net-new user.&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Upgrades&lt;/STRONG&gt; - this event is only sent in the first time a user launches your app, and the previous launch of your app was a different version.&lt;/P&gt;&lt;P&gt;These are both event-type variables, meaning they get counted only when they're sent in.&amp;nbsp; In other words, when a user upgrades the version of your app, they won't forever be considered an "upgraded user".&amp;nbsp; Rather, the instance of their upgrade is what gets reported.&lt;/P&gt;&lt;P&gt;What I see in the graph you've posted looks like what I would expect for any new version.&amp;nbsp; As the new version is released and your users upgrade, you'll see that spike in "Upgrade" instances.&amp;nbsp; Then as time continues, that number will continue to fall because a single user cannot upgrade to the same version more than once.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am a little confused by the data in the table.&amp;nbsp; It looks like there are four separate spikes of upgrade events, which is not reflected in the graph.&amp;nbsp; Is the data in the graph different from that in the table?&lt;/P&gt;&lt;P&gt;Hope this helps!&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;steve benedick&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;EM&gt;sr mobile software engineer&lt;/EM&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="http://www.adobe.com/experience-cloud.html" target="_self"&gt;Adobe Experience Cloud&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 20 Feb 2020 17:50:06 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/app-users-number-higher-that-upgrades-first-launches/m-p/354417#M668</guid>
      <dc:creator>steve_benedick</dc:creator>
      <dc:date>2020-02-20T17:50:06Z</dc:date>
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