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    <title>topic In app Tracking of Incoming call in Adobe Experience Cloud Mobile Questions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-app-tracking-of-incoming-call/m-p/289184#M212</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Our app has a "call back" functionnality that allows users to receive a call from one of our call centers.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We would like to measure the number of calls that are getting into our app users.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I know that this is 'off line' data . But I was wondering if the SDK doesn't has already a "App interruption" action for incoming calls that we could track and analyse.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Kind regards !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;And cheers to the adobe Analytics community !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Mario&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Wed, 28 Feb 2018 10:33:56 GMT</pubDate>
    <dc:creator>marion33678522</dc:creator>
    <dc:date>2018-02-28T10:33:56Z</dc:date>
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      <title>In app Tracking of Incoming call</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-app-tracking-of-incoming-call/m-p/289184#M212</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Our app has a "call back" functionnality that allows users to receive a call from one of our call centers.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We would like to measure the number of calls that are getting into our app users.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I know that this is 'off line' data . But I was wondering if the SDK doesn't has already a "App interruption" action for incoming calls that we could track and analyse.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Kind regards !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;And cheers to the adobe Analytics community !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Mario&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 28 Feb 2018 10:33:56 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-app-tracking-of-incoming-call/m-p/289184#M212</guid>
      <dc:creator>marion33678522</dc:creator>
      <dc:date>2018-02-28T10:33:56Z</dc:date>
    </item>
    <item>
      <title>Re: In app Tracking of Incoming call</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-app-tracking-of-incoming-call/m-p/289185#M213</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hi Mario,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I do not think there is anything that is like App interruption.&lt;/P&gt;&lt;P&gt;I would advise you to work with your developers to add additional logic to track this. For example there is the following IOS developer doc: &lt;A href="https://developer.apple.com/library/content/documentation/Audio/Conceptual/AudioSessionProgrammingGuide/HandlingAudioInterruptions/HandlingAudioInterruptions.html" title="https://developer.apple.com/library/content/documentation/Audio/Conceptual/AudioSessionProgrammingGuide/HandlingAudioInterruptions/HandlingAudioInterruptions.html"&gt;Responding to Interruptions&lt;/A&gt; &lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="https://developer.apple.com/library/content/documentation/iPhone/Conceptual/iPhoneOSProgrammingGuide/StrategiesforHandlingAppStateTransitions/StrategiesforHandlingAppStateTransitions.html" title="https://developer.apple.com/library/content/documentation/iPhone/Conceptual/iPhoneOSProgrammingGuide/StrategiesforHandlingAppStateTransitions/StrategiesforHandlingAppStateTransitions.html"&gt;Strategies for Handling App State Transitions&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;So you will have 2 options:&lt;/P&gt;&lt;P&gt;Send a trackAction call when the app enters foreground again&lt;/P&gt;&lt;P&gt;Send a &lt;SPAN style="color: #4b4b4b; font-family: AdobeClean; font-size: 16px; background-color: #f5f5f5;"&gt;trackActionFromBackground when the app enters background doc &lt;A href="https://marketing.adobe.com/resources/help/en_US/mobile/ios/analytics_methods.html" title="https://marketing.adobe.com/resources/help/en_US/mobile/ios/analytics_methods.html"&gt;Analytics Methods&lt;/A&gt; &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Best regards.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Alexis Cazes&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 01 Mar 2018 11:40:44 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-app-tracking-of-incoming-call/m-p/289185#M213</guid>
      <dc:creator>Alexis_Cazes_</dc:creator>
      <dc:date>2018-03-01T11:40:44Z</dc:date>
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