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    <title>topic Re: In Chat App Tracking in Adobe Experience Cloud Mobile Discussions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256083#M58</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I have setup tracking of chat interactions with Valero Chat.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Its a case of what KPIs interest and drive your line of business.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We used it to view impact on sales.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We setup events for&lt;/P&gt;&lt;P&gt;Chat started(clicked on chat icon)&lt;/P&gt;&lt;P&gt;Chat initiated(user filled out data and started to interact with support person)&lt;/P&gt;&lt;P&gt;Chat closed (user left the chat after initiating it)&lt;/P&gt;&lt;P&gt;Those events we then allowed to map as evars so we could then see if a user within a tim made a purchase.(allowed attribution towards a sale).&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;What is your reason for adding the chat?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Thu, 01 Feb 2018 19:14:33 GMT</pubDate>
    <dc:creator>Pablo_Childe</dc:creator>
    <dc:date>2018-02-01T19:14:33Z</dc:date>
    <item>
      <title>In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256082#M57</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hello Adobe Community,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I' ve been asked to track a new chat functionnality on our apps, and I was wonderig if someone on the Adobe Community has already done such thing since I have some questions on this.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Is it something the SDK is able to do ? Each message sent and message received is considered like an action ?&lt;/P&gt;&lt;P&gt;and also &lt;/P&gt;&lt;P&gt;Which KPIS should i track ? Number of messages sent ? &lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Thanks for you feedback !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Cheers to the Adobe Community !&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 01 Feb 2018 16:27:14 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256082#M57</guid>
      <dc:creator>marion33678522</dc:creator>
      <dc:date>2018-02-01T16:27:14Z</dc:date>
    </item>
    <item>
      <title>Re: In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256083#M58</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I have setup tracking of chat interactions with Valero Chat.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Its a case of what KPIs interest and drive your line of business.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We used it to view impact on sales.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We setup events for&lt;/P&gt;&lt;P&gt;Chat started(clicked on chat icon)&lt;/P&gt;&lt;P&gt;Chat initiated(user filled out data and started to interact with support person)&lt;/P&gt;&lt;P&gt;Chat closed (user left the chat after initiating it)&lt;/P&gt;&lt;P&gt;Those events we then allowed to map as evars so we could then see if a user within a tim made a purchase.(allowed attribution towards a sale).&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;What is your reason for adding the chat?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 01 Feb 2018 19:14:33 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256083#M58</guid>
      <dc:creator>Pablo_Childe</dc:creator>
      <dc:date>2018-02-01T19:14:33Z</dc:date>
    </item>
    <item>
      <title>Re: In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256084#M59</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Thanks for the feedback &lt;A href="https://experienceleaguecommunities.adobe.com/people/pabloc82923542"&gt;pabloc82923542&lt;/A&gt;​ !&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;So, if I understood well, you used the trackAction method from the Adobe SDK ?&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I'm adding the chat for customers to communicate between them and our counselors on their businesses .&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 02 Feb 2018 17:41:47 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256084#M59</guid>
      <dc:creator>marion33678522</dc:creator>
      <dc:date>2018-02-02T17:41:47Z</dc:date>
    </item>
    <item>
      <title>Re: In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256085#M60</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;To clarify is your "app" web based or iOS /Android based?&lt;/P&gt;&lt;P&gt;I used custom events for a web based implementation.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 02 Feb 2018 20:07:01 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256085#M60</guid>
      <dc:creator>Pablo_Childe</dc:creator>
      <dc:date>2018-02-02T20:07:01Z</dc:date>
    </item>
    <item>
      <title>Re: In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256086#M61</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;It's both, Android and IOS&amp;nbsp; based.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Kind regards,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Mario&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Mon, 05 Feb 2018 10:01:13 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256086#M61</guid>
      <dc:creator>marion33678522</dc:creator>
      <dc:date>2018-02-05T10:01:13Z</dc:date>
    </item>
    <item>
      <title>Re: In Chat App Tracking</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256087#M62</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;It seems like you will have to create 3 custom events within the app. Track action can work it really depends on how your app is built and the UI integrates the users interaction upon/during chat start.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Mon, 05 Feb 2018 14:34:18 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/in-chat-app-tracking/m-p/256087#M62</guid>
      <dc:creator>Pablo_Childe</dc:creator>
      <dc:date>2018-02-05T14:34:18Z</dc:date>
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