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    <title>topic Re: Troubles in push messaging in Adobe Experience Cloud Mobile Discussions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245346#M36</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Thanks &lt;A href="https://experienceleaguecommunities.adobe.com/people/Kaushalendra"&gt;Kaushalendra&lt;/A&gt;​,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;but it is an iOS app. I guessed it had been properly configured for &lt;SPAN style="font-size: 13.0pt; font-family: 'Calibri',sans-serif;"&gt;ANPS, otherwise we couldn't even send the trial message to the test device. Am I right?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Fri, 10 Nov 2017 14:39:39 GMT</pubDate>
    <dc:creator>FraCalzero</dc:creator>
    <dc:date>2017-11-10T14:39:39Z</dc:date>
    <item>
      <title>Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245344#M34</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hi everyone,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I have an issue concerning the push messaging for an iOS app:&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I had supposedly written both the correct private key and password in the related spaces, and a test push message to one device (provided the correct token) succeeded. Still, when sending "true" push messages to a broader audience, they all failed to be sent i.e. no one received the messages.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;What's the reason?&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Thanks in advance,&lt;/P&gt;&lt;P&gt;Francesco&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 09 Nov 2017 17:08:42 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245344#M34</guid>
      <dc:creator>FraCalzero</dc:creator>
      <dc:date>2017-11-09T17:08:42Z</dc:date>
    </item>
    <item>
      <title>Re: Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245345#M35</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hi &lt;A href="https://experienceleaguecommunities.adobe.com/people/FraCalzero"&gt;FraCalzero&lt;/A&gt;​,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;This could be caused due to implementation issues with GCM/FCM API configuration. You can get the step 2 reviewed under the below article:&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="https://marketing.adobe.com/resources/help/en_US/mobile/android/push_messaging.html" title="https://marketing.adobe.com/resources/help/en_US/mobile/android/push_messaging.html"&gt;Push Messaging&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;If this still doesn't resolve the issue, I would suggest that you get a ticket opened with ClientCare team through any of the &lt;A href="https://helpx.adobe.com/analytics/kb/supported-users.html" title="https://helpx.adobe.com/analytics/kb/supported-users.html"&gt;Supported users&lt;/A&gt;​ in your organization. Make sure to relay below details with the incident:&lt;/P&gt;&lt;P&gt;- App build&lt;/P&gt;&lt;P&gt;- Code implemented&lt;/P&gt;&lt;P&gt;- Report Suite and App Name in Mobile Services UI&lt;/P&gt;&lt;P&gt;- Push Message Name with which you tested the issue&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 10 Nov 2017 10:16:31 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245345#M35</guid>
      <dc:creator>Kaushalendra</dc:creator>
      <dc:date>2017-11-10T10:16:31Z</dc:date>
    </item>
    <item>
      <title>Re: Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245346#M36</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Thanks &lt;A href="https://experienceleaguecommunities.adobe.com/people/Kaushalendra"&gt;Kaushalendra&lt;/A&gt;​,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;but it is an iOS app. I guessed it had been properly configured for &lt;SPAN style="font-size: 13.0pt; font-family: 'Calibri',sans-serif;"&gt;ANPS, otherwise we couldn't even send the trial message to the test device. Am I right?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 10 Nov 2017 14:39:39 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245346#M36</guid>
      <dc:creator>FraCalzero</dc:creator>
      <dc:date>2017-11-10T14:39:39Z</dc:date>
    </item>
    <item>
      <title>Re: Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245347#M37</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I have the same problem. Any suggestion?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 21 Nov 2018 07:27:49 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245347#M37</guid>
      <dc:creator>calumw30575440</dc:creator>
      <dc:date>2018-11-21T07:27:49Z</dc:date>
    </item>
    <item>
      <title>Re: Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245348#M38</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hi @Fracalzero,&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Are you confident that the audience being used contains the user? &lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;In order for the user to become a part of the audience a couple of things, user needs to allow notifications, and needs to be sync'd, hit needs to be sent and processing in analytics.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;After you send in the view report are the users, published/failed/blacklisted users?&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Also, when installing the app and selecting the allow notifications in a Charles log are you seeing hits sent to Adobe that contains Push Opt-in true?&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Jen&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 13 Dec 2018 18:48:21 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245348#M38</guid>
      <dc:creator>Jen_Andrews</dc:creator>
      <dc:date>2018-12-13T18:48:21Z</dc:date>
    </item>
    <item>
      <title>Re: Troubles in push messaging</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245349#M39</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;&amp;gt;&amp;gt; "&lt;SPAN style="color: #333333; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; font-size: 16px;"&gt;Still, when sending "true" push messages to a broader audience, they all failed to be sent i.e. no one received the messages."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN style="color: #333333; font-family: adobe-clean, 'Helvetica Neue', Arial, sans-serif; font-size: 16px;"&gt;So are you saying that the push notification failed to send, or that devices you expected to receive notifications......did not?&lt;/SPAN&gt;&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 14 Dec 2018 02:40:57 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-mobile/troubles-in-push-messaging/m-p/245349#M39</guid>
      <dc:creator>Jason_Graham1</dc:creator>
      <dc:date>2018-12-14T02:40:57Z</dc:date>
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