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    <title>topic How to do social accounts mapping ?  in Adobe Social Questions</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-social-questions/how-to-do-social-accounts-mapping/m-p/206070#M336</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Let us say we have a mapping of social media handles with other customer details in CRM.&lt;/P&gt;&lt;P&gt;So there is a customer(John) of company XYZ and is identified as having facebook handle as "johnabc" and twitter handle as "@johncba"&lt;/P&gt;&lt;P&gt;The customer goes to facebook and posts an adverse comment about XYZ. Adobe Social can get that post based on listening rules identified.&lt;/P&gt;&lt;P&gt;Question is, how will the customer support agent responding to this comment from Adobe Social know that John is in fact a customer of XYZ.&lt;/P&gt;&lt;P&gt;Now, John goes to twitter and posts a comment from his twitter handle. Again, Adobe Social will tell me that @johncba has posted a comment about XYZ.&lt;/P&gt;&lt;P&gt;Question is, how will it display consolidated interaction history of John across twitter and facebook &amp;nbsp;within Adobe Social?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Fri, 17 Feb 2017 11:33:11 GMT</pubDate>
    <dc:creator>srijeetm4779950</dc:creator>
    <dc:date>2017-02-17T11:33:11Z</dc:date>
    <item>
      <title>How to do social accounts mapping ?</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-social-questions/how-to-do-social-accounts-mapping/m-p/206070#M336</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Let us say we have a mapping of social media handles with other customer details in CRM.&lt;/P&gt;&lt;P&gt;So there is a customer(John) of company XYZ and is identified as having facebook handle as "johnabc" and twitter handle as "@johncba"&lt;/P&gt;&lt;P&gt;The customer goes to facebook and posts an adverse comment about XYZ. Adobe Social can get that post based on listening rules identified.&lt;/P&gt;&lt;P&gt;Question is, how will the customer support agent responding to this comment from Adobe Social know that John is in fact a customer of XYZ.&lt;/P&gt;&lt;P&gt;Now, John goes to twitter and posts a comment from his twitter handle. Again, Adobe Social will tell me that @johncba has posted a comment about XYZ.&lt;/P&gt;&lt;P&gt;Question is, how will it display consolidated interaction history of John across twitter and facebook &amp;nbsp;within Adobe Social?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 17 Feb 2017 11:33:11 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-social-questions/how-to-do-social-accounts-mapping/m-p/206070#M336</guid>
      <dc:creator>srijeetm4779950</dc:creator>
      <dc:date>2017-02-17T11:33:11Z</dc:date>
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