<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>idea Option to Turn Off music loop when put on hold with Support Line in Adobe Experience Cloud Ideas</title>
    <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-ideas/option-to-turn-off-music-loop-when-put-on-hold-with-support-line/idi-p/339705</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I love the support line. &amp;nbsp;I use it a lot. &amp;nbsp;I recognize that other people also love the support line and sometimes I have to wait on hold. &amp;nbsp;I'm okay withthat because I just put the phone on speaker and continue to multi-task. &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Problem is that the phone system has this awful 45 musical loop, that plays over and over again while you're waiting and there's no way to turn it off. &amp;nbsp;For 30 secs it's fine, but over the course of 25 mins, that 45 second loop becomes a form of aural water torture. &amp;nbsp; I've asked every customer support person I've spoken with to help me - but no luck. &amp;nbsp;This makes me reluctant to pick up the phone, which is awful, given that the rest of the customer experience is so good.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Here's the ask: &amp;nbsp;&lt;/P&gt;&lt;P&gt;1) Option to turn the music off &amp;nbsp; OR&amp;nbsp;&lt;/P&gt;&lt;P&gt;2) Change &lt;SPAN&gt;the&amp;nbsp;&lt;/SPAN&gt;music so that it's not a short &lt;SPAN&gt;loop&lt;/SPAN&gt;&amp;nbsp; OR&lt;/P&gt;&lt;P&gt;3) Offer an option to listen to local radio station&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;-Rory&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Wed, 04 Jan 2012 11:48:55 GMT</pubDate>
    <dc:creator>roflynn</dc:creator>
    <dc:date>2012-01-04T11:48:55Z</dc:date>
    <item>
      <title>Option to Turn Off music loop when put on hold with Support Line</title>
      <link>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-ideas/option-to-turn-off-music-loop-when-put-on-hold-with-support-line/idi-p/339705</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I love the support line. &amp;nbsp;I use it a lot. &amp;nbsp;I recognize that other people also love the support line and sometimes I have to wait on hold. &amp;nbsp;I'm okay withthat because I just put the phone on speaker and continue to multi-task. &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Problem is that the phone system has this awful 45 musical loop, that plays over and over again while you're waiting and there's no way to turn it off. &amp;nbsp;For 30 secs it's fine, but over the course of 25 mins, that 45 second loop becomes a form of aural water torture. &amp;nbsp; I've asked every customer support person I've spoken with to help me - but no luck. &amp;nbsp;This makes me reluctant to pick up the phone, which is awful, given that the rest of the customer experience is so good.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Here's the ask: &amp;nbsp;&lt;/P&gt;&lt;P&gt;1) Option to turn the music off &amp;nbsp; OR&amp;nbsp;&lt;/P&gt;&lt;P&gt;2) Change &lt;SPAN&gt;the&amp;nbsp;&lt;/SPAN&gt;music so that it's not a short &lt;SPAN&gt;loop&lt;/SPAN&gt;&amp;nbsp; OR&lt;/P&gt;&lt;P&gt;3) Offer an option to listen to local radio station&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;-Rory&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 04 Jan 2012 11:48:55 GMT</pubDate>
      <guid>https://experienceleaguecommunities.adobe.com/t5/adobe-experience-cloud-ideas/option-to-turn-off-music-loop-when-put-on-hold-with-support-line/idi-p/339705</guid>
      <dc:creator>roflynn</dc:creator>
      <dc:date>2012-01-04T11:48:55Z</dc:date>
    </item>
  </channel>
</rss>

