How to Merge Accounts

Sometimes members end up with more than one Community account. Merging them ensures your contributions, badges, and history stay in one place. Here’s what you need to know: 

When Should You Request a Merge? 

You may need to merge accounts if: 

• You have duplicate profiles. 

• You changed companies but want to keep your Community history. 

• You accidentally created an additional login. 

• Your organization recently updated its Single Sign-On (SSO) system. 

How to Request a Merge 

To start the process: 

1. Email us at: Grp-ExLCommunity@adobe.com 

2. Include:  

   1. All email addresses linked to your accounts. 

   2. Which account you’d like to keep as your primary. 

   3. Any details that help us verify your identity. 

Once we receive your request, we’ll confirm and take care of the rest. 

Don’t worry—merging accounts won’t affect your Community activity or achievements. Everything you’ve earned will stay with your primary profile.