👋 Welcome to the Agentic Workflows for Customer Experience Orchestration community!
My name is Huong and I’m with the Product Marketing team for Adobe Experience Platform Agent Orchestrator. Together with my rockstar Product Manager counterpart Rachel Hanessian, I’m excited to kick off this space with all of you. If you’re here, you’re likely exploring (or already experimenting with) how Agentic AI can help teams orchestrate smarter, more connected customer experiences, beyond single tools or point solutions.
🤔 What this group is about:
This community is a place for practitioners like yourself to:
- Discuss how agentic workflows can be applied across the entire customer journey
- Share real-world use cases across audiences, content, journeys, insights, and operations
- Dive into both strategic questions (“How should we think about agentic CX?”) and hands-on execution (“How are you using agents in your day‑to‑day workflows?”)
- Learn from peers: the wins, the challenges, and the lessons learned along the way
Think of this as a space to move from AI curiosity to operational reality!
👀 What to expect
You’ll see prompts, examples, and discussions that:
- Spark thoughtful conversation (not just product updates)
- Encourage sharing what’s working, and what’s still hard
- Connect ideas across domains, not in silos
- Stay grounded in practical, real customer experience orchestration
And since Summit 2026 is right around the corner, you can expect to see our recommendations on relevant sessions or labs related to your domain of interest so you can make the most of your time there!
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Now over to you 👇
We’d love for you to introduce yourself:
- What’s your role?
- What part of customer experience are you focused on today?
- What are you most curious (or skeptical!) about when it comes to agentic workflows?
Looking forward to learning together and shaping what great agentic workflows for Customer Experience Orchestration looks like in practice!