🔧 Agentic Workflows in Planning & Operations
In our last post, we talked about customer experience orchestration as running experience like a system, not a series of disconnected moments, and how agentic workflows help teams coordinate planning, execution, and optimization end to end.
Let’s make that more concrete.
We’ll start with Planning & Operations, because this is where orchestration either accelerates everything or quietly becomes the bottleneck. At its core, agentic workflows in this area are about reducing operational friction so teams can move faster, stay on track, and focus on outcomes instead of overhead.
👉 Outcome teams are trying to achieve #1: Move from strategy to execution faster, without getting slowed down by manual setup, approvals, or operational blind spots.
How agentic workflows help:
Workflow Optimization Agent (coming soon) brings intelligence directly into planning and execution workflows, so work doesn’t stall between tools, teams, or steps.
With agentic workflows, teams can:
- Automatically transform ideas into actionable briefs
- Set up approvals, reviews, and deadlines without manual configuration
- Continuously monitor project health and surface risks before they turn into blockers
- Get proactive insights that help teams maintain momentum and make confident decisions
Instead of reacting when things go off track, agentic workflows help teams anticipate issues and keep plans moving, from strategy through execution.
👉 Outcome teams are trying to achieve #2: Resolve issues quickly and keep operations running smoothly, without long troubleshooting cycles or constant context switching.
How agentic workflows help:
Product Support Agent embeds intelligent support directly into day‑to‑day workflows, so teams can troubleshoot and escalate issues without stepping outside their flow of work.
With agentic workflows, teams can:
- Use natural‑language prompts to diagnose common issues quickly, guided by expert‑curated knowledge
- Create support cases directly from the AI Assistant, with context automatically captured (logs, IDs, issue details)
- Track case status in one place without chasing updates or switching systems
The result: faster resolutions, fewer disruptions, and less time spent firefighting operational issues.
✨ Together, these agents show what orchestration in action looks like for Planning & Operations, turning what’s traditionally reactive and manual into a more adaptive, proactive system.
🎤 Learn more at Summit:
If you’re attending Summit 2026, here are the relevant sessions and labs where you can learn more about these agentic workflows:
- Reimagining Enterprise Workflows with Agentic AI [S802]
- Tips and Tricks To Maximize Agentic Capabilities in Adobe Workfront [L823]
- Hands-On with AI Agents in Adobe Experience Platform [L817]
And visit AI Zone inside Community Pavillion to hear all about the latest and greatest Adobe agentic capabilities and learn from practitioners from Cox Communications, Sling TV, Merkle, Air India, and Lenovo who’ve successfully leveraged agentic workflows to supercharge their efficiency!
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💬 Now over to you
- Which part of Planning & Operations creates the most friction for your team today: planning setup, approvals, or troubleshooting?
- And if you’re going to Summit, which sessions are you most excited to attend related to this space?
Drop your thoughts (and session recommendations!) below 👇