If a person is listed as an approver on a document, why can't they be tagged in a comment?

Forum|Forum|1 month ago
March 13, 2026
2 replies
33 views

When proofing a document I wanted to tag another approver and get their opinion about something on the artwork. However, it will not let me tag them, giving me the message “Your sharing permissions allow you to mention only people already added to the proof.”
If they are an approver, wouldn’t they already be added to the proof?
It seems that I can tag them in the updates (Unless it is an outside user, than I am unable to tag them at all - but I can add them as an approver)

We used to have no problems tagging people that had Workfront accounts on our system so I’m not sure which update changed this, but would like to know how to fix it please.

kautuk_sahni

Community Manager

@Madalyn_Destafney @skyehansen @Kurt_Jones @JohnJOSullivan @DawnmarieD

Wanted to loop you in and see if you have any perspective or lessons learned that could help us here. Your insight would be helpful, thank you!

Kautuk Sahni

JohnJOSullivan

Level 6

We did have an issue in the past with tagging people, but it had more to do with their names not coming up. We discovered that we had thousands upon thousands of people whose ghost accounts existed in Proof but didn’t exist in Workfront. We had to run a Fusion scenario to remove those users from Proof. I don’t recall our having an issue due to sharing issues.