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Arvind_Rangaraj
Arvind_Rangaraj
Level 2
August 7, 2017
Question

Values not capturing in Report

  • August 7, 2017
  • 1 reply
  • 1450 views

I was running a program of "DEFAULT" Type(Default Program) with many smart campaigns in them running simultaneously on daily basis. Also I scheduled a subscription report for the program. Recently we are facing an issue in which there are some fields that are not capturing values. But when I manually run the campaign once(using the "Run Once"option), then the report has data populated/capturing and then am exporting them.

Is there a reason why the data is not getting captured after the scheduled run but getting captured when I manually run once?

Thanks,

Arvind

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
August 7, 2017

Can you show us the screenshots?


What do these campaigns do?

I suspect they are all triggers and not running in the correct order.

Arvind_Rangaraj
Arvind_RangarajAuthor
Level 2
August 7, 2017

These campaigns have only Filters and no triggers have been used.

There are 13 smart campaigns in the program and they run one after the other with a time span of 4 mins between them.

The order of execution seems to be perfect

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