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A
Anonymous
September 19, 2014
Question

Salesforce Sync Error

  • September 19, 2014
  • 3 replies
  • 1562 views
I have a lead in Marketo that is pulling up an error when I try to sync to SFDC. There are two leads with his name/email in marketo. Could this be the issue? The error message I am getting is that the lead contains invalid characters. Here is an image of the issue.


Here is the lead we are having issues with...

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3 replies

Josh_Hill13
Josh_Hill13
Level 10
September 19, 2014
One of the fields has invalid characters somewhere. Click on the Lead ID # and review the fields. Then remove the character.

Could be a nonsense char in a field or Integer fields instead of a #. Or  it could be Asian characters in a field that cannot accept them.

Can you ask (or find out) which fields in SFDC are restricted?
A
Anonymous
September 19, 2014
Hey Josh,

Thx for the reply. I have admin access to marketo and salesforce, so how would I go about finding the fields in SFDC that are restricted? 
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
September 19, 2014
Hey Colby,

This is usually unrelated to field validation, and is instead related to invalid XML chars.  I'd recommend Adding the failed lead to a static list, exporting all columns in the list, and opening the resulting CSV in Notepad++.  Set the Encoding menu to UTF-8 and it should highlight any nonstandard or invisible characters in black.  These are the likely culprits for the error.
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